1z0-1003-20 Exam - Oracle Field Service Cloud Service 2020 Implementation Essentials

NEW QUESTION 1
A scheduler has created center-points for the technicians located in a regional office.
The requirement is for these technicians to predominantly stay strictly within the 5-mile radius when receiving Job assignments.
Which configuration puts the most restrictions on the radius for the technicians?

• A. Home zone radius = 5 miles with overstep weight 4
• B. Home zone radius = 5 miles with overstep weight 9999
• C. Home zone radius = 5 miles with overstep weight 2000
• D. Home zone radius = 5 miles with overstep weight 600

Answer: A

NEW QUESTION 2
Your customer requires the option for supervisors to "supervise" Junior engineers as they are performing certain activities.
For this functionality, you have created a new "Supervision" internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid way to configure this?

• A. Create a new (related) Link Template with "Different Resources" Assignment Constraint.
• B. Create a new (simultaneous) Link Template with default values.
• C. Create a new (simultaneous) Link Template with "Different Resources" Assignment Constraint.
• D. Create a new (related) Link Template with default values.

Answer: A

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18a/facmu/working-with-activities.html#t_createActivityLin

NEW QUESTION 3
You want to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?

• A. Select Friday using the calenda
• B. Click "Mass populate" and select the next day value = previous day value * percent operation with an 85% value.
• C. Select Friday using the calenda
• D. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an 85% value.
• E. Select Thursday using the calenda
• F. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
• G. Select Thursday using the calenda
• H. Click "Mass populate" and select the copy day-today operation and select Friday as the destination day with an 85% value.
• I. Select Friday using the calenda
• J. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day with an 85% value.

Answer: E

NEW QUESTION 4
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

• A. Register the Application within the API Access tab of the authentication-oriented User Type.
• B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
• C. Register the Application and authenticate using the Client ID/Client Secret
• D. Register the Application, specifying an external token service and uploading the certificate.

Answer: A

NEW QUESTION 5
A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

• A. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list.
• B. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary.
• C. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.
• D. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary.

Answer: B

NEW QUESTION 6
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individual work skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?

• A. Routing will not assign that activity to John Smith due to a soft skills mismatch.
• B. Routing will not assign that activity to John Smith due to a work skills mismatch.
• C. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
• D. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.

Answer: B

NEW QUESTION 7
Identify three examples of how filters are utilized within Oracle Field Service Cloud.

• A. Define activity and/or resource assignment preferences within Routing Plans.
• B. Display only certain users within the Users screen.
• C. Restrict the number of activities that appear on resources' routes.
• D. Display only certain resources within the Daily view.
• E. Display only certain activities or resources within the List View.

Answer: ABE

Explanation:
https://docs.oracle.com/cloud/february2016/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 8
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which two statements are correct regarding how OFSC processes these requests?

• A. The request is processed as multiple transactions, meaning one could fail while others process successfully.
• B. If no activity is found matching the key field value in the request, then a new activity will be created.
• C. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
• D. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

Answer: B

NEW QUESTION 9
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates.
The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created.
Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?

• A. Upon route activation, only the travel duration to their first activity will be updated with real-time traffic data.
• B. When the technician completes an activity, the travel durations to the rest of the activities along their route will be updated with real-time traffic data.
• C. When the technician completes an activity, only the travel duration to their next activity will be updated with real-time traffic data.
• D. Upon route activation, the travel durations to all of the activities along their route will be updated with real-time traffic data.

Answer: AB

NEW QUESTION 10
What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?

• A. Set a "Nearby Radius" distance from the Business Rules screen.
• B. Add a "Nearby Activities" action to the Activity List screen context for Core Manage.
• C. Select "Nearby Activities" from the Business Rules screen.
• D. Add a "Nearby Activities" action to the Activity List screen context for Mobility.

Answer: B

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18b/faadu/administering-oracle-field-service-cloud.pdf (33)

NEW QUESTION 11
Which option correctly describes the Time Limit setting within a routing plan?

• A. A routing plan will be stopped once its runtime duration reaches the Time Limit.
• B. A recurrent routing plan will no longer run if the current time has exceeded the Time Limit configured for the plan.
• C. No routing plans, assigned to a given bucket, will run if the current time has exceeded the Time Limit.
• D. The Time Limit setting controls whether overtime is allowed for the routing plan.

Answer: A

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FARCU/FARCU.pdf

NEW QUESTION 12
Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?

• A. Add the "Activity" property to the Request Grid context in Mobility.
• B. Add the appropriate activity properties to the Request Grid context in Mobility.
• C. Add the "Activity" property to the "Identify service request by" identifier context.
• D. Add the appropriate activity properties to the "Identify service request by" identifier context.

Answer: A

NEW QUESTION 13
Your customer wants help configuring a message scenario that, when launched, populates a proper* (A_TIME) with the time the message was created (message_time_of_creation).
What must be entered in the subject and body of the message pattern to support this requirement?

• A. The message subject should be: {A_TIME}.The message body should be: message_time_of_creation.
• B. The message subject should be: message_time_of_creatio
• C. The message body should be: A^TIME.
• D. The message subject should be: {message_time_oLcreation}. The message body should be: {A_TIM£}.
• E. The message subject should be: {A_TIME}.The message body should be: {message_time_of_creation}.
• F. The message subject should be: A.TIME.The message body should be: {message_time_of_creation}.

Answer: A

NEW QUESTION 14
A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

• A. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.
• B. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone.
• C. On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.
• D. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature.

Answer: A

NEW QUESTION 15
Which two statements are correct about Daily Extract and BI Cloud Service (BICS) outbound integration channels?

• A. It is possible to name the entity tables and corresponding fields for reporting when configuring Daily Extract and BICS outbound integration channels.
• B. While Daily Extracts include data from the previous day, data can be sent through the BICS channel once per day or in real-time.
• C. Daily Extract and BICS channel configurations for a specific data set must contain the same fields.
• D. A given data set can only have one associated Daily Extract channel configuration and one associated BICS channel configuration.
• E. It is possible to clone the Daily Extract channel configuration for use with the BICS channel and vice versa.

Answer: DE

Explanation:
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faded/about-daily-extract.html#about-daily-extract

NEW QUESTION 16
Which two problems related to time slot-based quota can you overcome when using the based booking approach with customized booking Intervals?

• A. quota for extended activities being consumed from a single, shorter time slot
• B. managing quota and capacity for service windows
• C. average quota and capacity calculation for time slots
• D. overlapping time slots stranding quota

Answer: BD

Explanation:
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACCU/FACCU.pdf

NEW QUESTION 17
Your customer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?

• A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
• B. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
• C. In the Message Scenario screen's Next Steps tab of message B, add message A as the Next Message Step with the final status Failed".
• D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.

Answer: B

NEW QUESTION 18
A customer has technicians with varying degrees of training to perform installation work. Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50 Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

• A. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
• B. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities
• C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
• D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer: B

NEW QUESTION 19
A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative task prior to the activity.
Which option would enable them to account for their time performing these tasks?

• A. selecting "Prework" from within the activity In OFSC Mobility
• B. adding a new "Prework" custom property to the "Edit/View activity" context in OFSC Mobility
• C. creating a "start-after" link template between the preliminary work and the scheduled work
• D. creating a "start-before" link template between the preliminary work and the scheduled work

Answer: B

Explanation:
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm

NEW QUESTION 20
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

• A. broadcast messages to users based on their assigned Collaboration group(s)
• B. broadcast messages to users based on their proximity to a location on the map
• C. broadcast messages to users based on their compliance with Smart Location settings
• D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
• E. broadcast messages to users based on their assigned Help Desk(s)
• F. broadcast messages to users based on their assigned User Type

Answer: CDF

NEW QUESTION 21
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