1z0-1003-20 Exam - Oracle Field Service Cloud Service 2020 Implementation Essentials

NEW QUESTION 1
A customer supports a particular type of activity that requires a security clearance to gain access to the job site, and they only have a few resources that have clearances.
These activities don't happen all that often, and as such, they are not concerned with quota management for them. Instead, when an acti/ity of this type needs to be booked, the customer will directly assign it to one of their qualified resources.
Which API request will provide this customer with the information they need to directly assign the activity to the right resource?

• A. GET 'resources' request
• B. 'activityBookingOptions' request
• C. 'bookingStatuses' request
• D. 'findMatchingResources' request

Answer: A

NEW QUESTION 2
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

• A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• B. Resource start location = office depot, Resource end location = home, resource type features » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
• D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

Answer: A

NEW QUESTION 3
Which statement is true regarding Travel Areas in OFSC?

• A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.
• B. A Travel Area can be assigned to a bucket or a resource.
• C. Travel between work zones within different Travel Areas will not be calculated for statistical use.
• D. A given work zone can be assigned to multiple Travel Areas.
• E. Statistics are calculated using the travels between Travel Areas.

Answer: A

Explanation:
Reference https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FAADU/Administration.htm#FAADUViewTrave

NEW QUESTION 4
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?

• A. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
• B. It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
• C. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
• D. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

Answer: B

NEW QUESTION 5
Which three statements are true regarding resource calendar options?

• A. Shifts can be used within a variety of work schedules.
• B. Nonworking time is used to identify known absences such as vacations or holidays.
• C. Nonworking reasons are set by default and cannot be modified.
• D. Holidays for calendars are defined using the configuration option of Holidays.
• E. Work Schedules can contain combinations of shifts and nonworking times.
• F. Working time can contain multiple work schedules.

Answer: ACE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf (278)

NEW QUESTION 6
You created an event subscription via the Core API and it returned a page identifier of "170322-439 0" along with the subscription ID.
However, when you run a subsequent "Get Events" request using that subscription ID and same page identifier, the following is returned within the JSON-formatted response:

What is a valid reason why the "items" parameter is empty?

• A. The Core API "Business Events" parameter is set to "hidden" within the Application being used for API authentication.
• B. There are no new subscription events as of the specified page identifier.
• C. The Core API "Collaboration Events" parameter is set to "hidden" within the Application being used for API authentication.
• D. No relevant events were specified within the body of the request

Answer: C

NEW QUESTION 7
Which two statements are true regarding managing inventory in OFSC?

• A. Resources can share inventory when using OFSC Collaboration.
• B. The only inventory pools are "customer", "resource", and "installed".
• C. Inventory can be added to a bucket on the Resource Tree and shared among all child resources.
• D. Resources can share inventory when they are working as a team.

Answer: BD

Explanation:
Reference
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACMU/CoreManage-8.htm#FACMUconcept_xgr_

NEW QUESTION 8
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day's daily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?

• A. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
• B. Add the "Shift" property to the resource daily extract configuration.
• C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
• D. Add the "Activity by Statuses" report to the Schedule Report menu item.

Answer: A

NEW QUESTION 9
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
• B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
• C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
• D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• E. Enable Reoptimization within the routing plan, then select "Optimize routes."

Answer: B

Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf

NEW QUESTION 10
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

• A. Password must contain upper and lowercase letters.
• B. Password must contain special symbols.
• C. Password must differ from old password.
• D. Password must not contain more than X characters.
• E. Password must not contain personal details.
• F. Password must contain letters.

Answer: BCEF

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 11
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot.
They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed.
What setting in the route plan is required to meet this requirement?

• A. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities if mobile resource is unlikely to arrive 120 > minutes before end of time slot".
• B. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket"
• C. Create a "Lunch" activity filter for activities in the routing bucket that should be assigned and set the "Assigning activities which are about to be late" to "Do not assign overdue activities and leave them in the bucket".
• D. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning activities which are about to be late" to "Do not assign activities with more than 120 minutes overdue

Answer: C

NEW QUESTION 12
Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?

• A. Delivery Windows are calculated for all Activity Types by default.
• B. Delivery Windows are enabled per Resource Type calculations.
• C. Delivery Windows are configurable by size and granularity by Activity Type.
• D. Delivery Windows are configurable by size and granularity as a global setting in OFSC.
• E. Delivery Windows are enabled and calculated per Activity Type configurations.

Answer: CE

NEW QUESTION 13
A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.
Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.
Which option enables them to account for their time performing these tasks?

• A. Create a 'start-after' link template between the preliminary work and the scheduled work.
• B. Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).
• C. Add a new 'Prework' custom property to the 'Edit/View activity' context in Oracle Field Service Cloud (OFSC).
• D. Create a 'start-before' link template between the preliminary work and the scheduled work.

Answer: D

NEW QUESTION 14
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

• A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
• B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
• C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
• D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Answer: A

NEW QUESTION 15
When creating a filter for use within the List/Time/Map/Daily screens in Oracle Field Service Cloud (OFSC), which option specifically enables a user interacting with the filtfr on those screens to enter a value of their choice?

• A. Select the 'Dynamic' option when specifying the filter conditions.
• B. Select the 'Is not empty' option when specifying the filter conditions.
• C. Select the 'Contains' operator option when specifying the filter conditions.
• D. Select the 'In' operator option when specifying the filter conditions.

Answer: B

NEW QUESTION 16
Which three configurations will enable booking to automatically close?

• A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
• B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
• C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
• D. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
• E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

Answer: ABE

NEW QUESTION 17
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

• A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
• B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.
• C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
• D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

Answer: D

NEW QUESTION 18
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?

• A. Capacity Areas
• B. Applications
• C. Capacity Categories
• D. Organizations
• E. Properties

Answer: ABC

NEW QUESTION 19
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route on their mobile device.
How do you use filters to satisfy this requirement?

• A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
• D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer: A

NEW QUESTION 20
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

• A. The team gets the total sum of work skill levels of just one of the team members.
• B. The team gets the maximal work skill level of all the team members.
• C. The team gets the total sum of work skill levels of all the team members.
• D. The assigned work skill assigned to a member does not affect the skills of the team.

Answer: D

NEW QUESTION 21
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