Q1. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.)
A. Enable debug isdn q931 on the gateway and have user make the same call from the IP phone to PSTN again.
B. Check the region used by the IP phone in Cisco Unified Communications Manager.
C. Test the call using Dialed Number Analyzer in Cisco Unified Communications Manager administrator.
D. Check the calling search space used by the line on the IP phone in Cisco Unified Communications Manager.
E. Check the gateway to determine which codec is being used by the appropriate dial peer.
Answer: C,D
Q2. The receptionist has a Cisco 7965 phone with 24-button side-car configuration. The side-car button of the phone does not light up when the line is in use..Which phone configuration is missing?
A. Subscriber calling search space
B. Location
C. BLF audible alert setting
D. Phone button template
Answer: A
Q3. An administrator group is looking to on-board multiple users with Cisco Unified Communications Manager at one time. Which option should be used?
A. Bulk Administration Tool
B. Product Upgrade Tool
C. Command Lookup Tool
D. Cisco Unified Communications Manager User Options Page
E. Cisco Upload Tool
Answer: A
Q4. Which report in the CAR tool provides information about the call volume for a specified period?
A. traffic summary report
B. Top N duration report
C. precedence call summary report
D. gateway utilization report
Answer: A
Q5. Which two layers are Cisco Unified Communications component layers? (Choose two.)
A. Infrastructure layer
B. Data link layer
C. Network layer
D. Endpoints layer
E. Transport layer
Answer: A,D
Q6. Which three choices are required for the boot process for a Cisco IP phone? (Choose three.)
A. TFTP services
B. DHCP services
C. Voice VLAN
D. Routing protocol
E. TCP/IP
F. PortFast
Answer: A,B,C
Q7. Which three network elements are crucial when deploying VoIP devices? (Choose three.)
A. Round-trip time
B. QoS markings
C. Bandwidth
D. Ethernet
E. Fibre
F. Token ring
Answer: A,B,C
Q8. A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.)
A. Cisco TFTP
B. Cisco AXL Web Service
C. Cisco CTI Manager
D. Cisco Messaging Interface
E. Cisco Intercluster Lookup Service
F. Cisco Extended Functions
G. Cisco Unified Communications Manager
H. Cisco Directory Sync
Answer: A,B,C,G
Q9. An end user is experiencing performance issues with their IP phone. Which phone feature could the administrator configure to allow the end user to notify them when issues occur?
A. Cisco Quality Report Tool
B. System Log Management
C. Cisco CDR Analysis and Reporting
D. Cisco JTAPI
Answer: A
Q10. Which three methods can remotely force a Cisco Unified Communications Manager Express phone to reset? (Choose three.)
A. Issue a shutdown, no shutdown command on a switch port that provides PoE to a Cisco phone.
B. Issue the restart command under the ephone-dn configuration of the phone.
C. Issue the reset command under the ephone configuration of the phone.
D. Issue the reset command under the ephone-dn configuration of the phone.
E. Issue the reset H.H.H (mac-address) command telephony-service configuration.
F. Issue the reset H.H.H (mac-address) command under global configuration.
Answer: A,C,E