Q1. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7.
What is the most likely problem with this call?
A. Calculated packet loss is too high.
B. Average jitter is too high.
C. Network delay is too high.
D. Conceal seconds are too high.
Answer: A
Q2. Which three choices are functions or features of Cisco Unity Connection? (Choose three.)
A. video-enabled messaging through converged networks
B. text-to-speech, which allows access to Exchange emails from a telephone
C. voice-enabled message navigation
D. voice-enabled dialing to external users
E. automated attendant capabilities
F. automated call rerouting to agents through round robin, longest idle, or broadcast
Answer: B,C,E
Q3. Which configuration causes PSTN users to experience a fail tone for every other call when trying to reach a particular number on Cisco Unified CME?
A. ephone-dn is not assigned to the ephone.
B. Duplicate ephone-dn is not assigned to the ephone.
C. ephone is not registered.
D. ephone does not exist for the ephone-dn.
Answer: B
Q4. An administrator wants to add and configure an ephone-dn via the Cisco Unified Communications Manager Express web GUI. Which feature must be defined under telephony service configuration?
A. auto-reg-ephone
B. auto-reg-dn
C. max-ephones
D. max-dn
E. dn-webedit
Answer: E
Q5. Which three locations can an administrator import from to create users on Cisco Unity Connection? (Choose three.)
A. Bulk administration tool
B. LDAP
C. Cisco Unified Communications Manager via AXL
D. Outlook
E. Presence
F. Cisco Compatible Extensions
Answer: A,B,C
Q6. Which two user types are available to a voice engineer adding a user in Cisco Unity Connection? (Choose two.)
A. User with mailbox
B. Imported user
C. Synch user
D. User without mailbox
E. Local admin user with mailbox
Answer: A,D
Q7. Many users report that there is a delay in receiving MWI notifications for voicemails. Which two issues can cause this problem? (Choose two.)
A. The Connection Notifier service has been stopped.
B. Voicemail ports are not configured for MWI requests.
C. The MWI functionality for the port groups has been disabled.
D. Not enough MWI assigned ports are available.
E. MWIs are in the process of synchronizing with the phone system.
Answer: D,E
Q8. Which option allows an engineer to deploy new firmware to a single phone, while reducing possible impact?
A. Define a new firmware load on specific device. Save configuration and reset individual device.
B. Define load in device defaults. Reset Device Pool.
C. Upload firmware to TFTP server. Restart TFTP service.
D. Enable Peer Firmware Sharing.
Answer: A
Q9. Which command is used to troubleshoot calls as they enter and leave a PRI connection?
A. Debug isdn q 931
B. Show voice call summary
C. Debug voip dialpeer
D. Show dial-peer voice summary
Answer: A
Q10. A company has invested in an on-premises VoIP solution. For design simplicity purposes, network engineers have opted to use a single VLAN for both data and voice traffic. Shortly after implementing IP phones, customers are reporting problems.
Which two potential problems may be reported about the calls as a result of this design decision? (Choose two.)
A. jitter detected in voice calls
B. problems with email latency
C. slow internet download speeds
D. choppy voice calls
E. PCs are getting IP addresses but phones are not
Answer: A,D
77. A user is assigned more than one directory number. Which option allows one voicemail box to serve both directory numbers?
A. Alternate Extension
B. Notification Devices
C. Alternate Names
D. Message Settings
E. Caller Input
F. Mailbox