Q1. In which call state does the Mobility soft key act as a toggle key to enable or disable Single Number Reach for Cisco Unified Communications Manager Express SCCP IP phones?
A. idle
B. seized
C. alerting
D. ringing
E. connected
Answer: A
Q2. Refer to the exhibit.
Assuming that the administrator has never performed any manual custom uploads, which two file types can be found when you choose Software Upgrades, followed by TFTP File Management on the Cisco Unified Operating System Administration web page for Cisco Unified Communications Manager? (Choose two.)
A. IP phone configuration files
B. announcement audio files
C. ringer files
D. IP phone license files
E. sample music-on-hold audio files
F. softkey template files
Answer: BC
Q3. Which digital modulation method is used to transmit caller ID information on analog FXS ports on Cisco IOS routers?
A. DTMF
B. PSK
C. FSK
D. MF
E. pulse dialing
Answer: C
Q4. A company that is using the Cisco Unified Contact Center Express Enhanced version requires that selected types of agent calls are automatically recorded. Which call recording operation can be used to satisfy this requirement?
A. Instruct agents to use the Record button on Cisco IPPA to trigger recording.
B. Instruct supervisors to use the Record button on Cisco Agent Desktop to trigger recording.
C. Instruct supervisors to use the Record button on Cisco Supervisor Desktop to trigger recording.
D. Configure the Cisco Agent Desktop workflow to trigger recording.
E. Recording is not supported on the Cisco Unified CCX Enhanced version. It is supported only on the Premium version.
Answer: D
Q5. Which two categories are state-based greetings on Cisco Unity Express? (Choose two.)
A. Meeting
B. Vacation
C. Internal
D. Closed
E. Alternate
F. Extended Absence
Answer: CD
Q6. When Cisco Unity Connection users attempt to connect using Web Inbox and receive a Site Is Unavailable error message, which service status should be verified?
A. Tomcat
B. Connection Exchange Notification Web Service
C. Connection Voicemail Web Service
D. Connection.Administration
E. Secured Web Server
Answer: A
Q7. The number of calls waiting in a Cisco Unified Communications Manager native call queue has reached its maximum limit.
Which statement about what happens to additional incoming calls is true?
A. Calls are handled according to the Forward Hunt Busy settings on the Hunt Pilot configuration page.
B. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page.
C. Calls are handled according to the Forward Hunt Busy settings on the Line Group members.
D. Calls are handled according to the Hunt Options settings on the Line Group Configuration page.
E. Calls are handled according to the When Queue Is Full settings on the Hunt Pilot Configuration page.
Answer: E
Q8. How are queues serviced in Cisco IOS routers with the CBWFQ algorithm?
A. first-in, first-out
B. weighted round robin based on assigned bandwidth
C. strict priority based on assigned priority
D. last-in, first-out
E. weighted round robin based on assigned priority
Answer: B
Q9. Which call hunt mechanism is only supported by the voice hunt group in a Cisco Unified Communications Manager Express router?
A. sequential
B. peer
C. longest idle
D. parallel
E. overlay
Answer: D
Q10. Which SIP reason phrase maps to SIP response reason code 181?
A. Ringing
B. Call is Being Forwarded
C. Session in Progress
D. Unknown Number
E. Call Does not Exist
Answer: B