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Question No: 1
Identify a customer support model for the solution is an activity thet is part of which service component in the plan phase?
A. operations readiness assessment
B. planning project kickoff (deployment project management)
C. operations plan development
D. system requirements validation
Answer: A
Question No: 2
Which two of these activities are part of the phased implementation service component in the implement phase? (choose two)
A. develop a staff training program plan
B. conduct a kickoff meeting
C. prepare the site for the system implementation
D. install, confgure, integrate and test infrastructure
Answer: C,D
Question No: 3
Which of these best describes the actions you would take during the configuration management service component?
A. check whether changes in the infrastructure have been recorded correctly and monitors the status of the components to help ensure anaccurate picture of the network.
B. monitor, manage, and report on service-level metrics and abnormal eventsor trends that may adversely affect the availability, capacity, performance, or security of the enterprise routing and switching system.
A. C. identify and solve recurring incidents by analyzing incident trends to identify patterns and systemic conditions.
D. standartize methods and procedures for authorizing, documenting, and performing changes to a routing and switching system.
Answer: A
Question No: 4
In which phase is a system acceptance test plan developed and documented
A. design
B. prepare
C. operate
D. implement
Answer: A
Question No: 5
What is the primary objective of the paln phase?
A. identify the activities for installing and configuring the equipment at the customer site or sites
B. assess the existing environment to determine whether it can support the proposed system
C. gain an understanding of high-level business and technical requirements
D. describe the activities involved in day-to-day support, management, and monitoring of the newly implemented system
Answer: B
Question No: 6
Define procedures to manage access to all systems is an activity that is part of which service component in the operate phase?
A. security administration
B. systems monitoring
C. servce review
D. problem management
Answer: A
Question No: 7
Execute the systems acceptance test plan is an activity that is part of which service component in the implement phase?
A. phased implementation
B. acceptance testing
C. staff training
D. full system migration
Answer: B
Question No: 8
Preparing, conducting, and performing a security gap analysis is part of which service component in the plan phase?
A. operations readiness assessment
A. B. planning project kickoff
C. security architecture assessment
D. security administration
Answer: C
Question No: 9
What is primary objective of the security architecture assessment?
A. create e design specification dcument
B. document the customer`s current and future technology projects
C. integrate routing and switching into the existing security architecture to protect networks and information against intruders
D. document power and UPS availability
Answer: C
Question No: 10
In which component would you identify and solve recurring incidents by analyzing incident trends to identify patterns and systemic conditions?
A. problem management
B. operation assessment
C. system acceptance test
D. operations design
Answer: A
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