70-685 Exam - Pro: Windows 7, Enterprise Desktop Support Technician

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Q1. A corporate environment includes client computers running Windows 7 Enterprise. Remote access to the corporate network utilizes Network Access Protection (NAP) and DirectAccess.

You need to recommend an approach for providing support technicians with the ability to easily determine the cause of client-side remote access issues.

What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)

A. Run network tracing for DirectAccess on client computers.

B. Grant the support technicians access to the DirectAccess Management Console.

C. Deploy the DirectAccess Connectivity Assistant (DCA) to client computers.

D. Run Windows Network Diagnostics on client computers.

Answer: D

Q2. All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain.

AppLocker is configured to allow only approved applications to run.

Employees with standard user account permissions are able to run applications that install into the user profile folder.

You need to prevent standard users from running unauthorized applications.

What should you do?

A. Create Executable Rules by selecting the Create Default Rules option.

B. Create Windows Installer Rules by selecting the Create Default Rules option.

C. Create the following Windows Installer Rule:

Deny Everyone - %OSDRIVE%\Users\<user name>\Downloads\*

D. Create the following Executable Rule:

Deny - Everyone - %OSDRIVE%\Users\<user name>\Documents\*

Answer: A

Q3. A corporate environment includes 10,000 client computers running Windows 7 Enterprise. The client computers are joined to an Active Directory Domain Services (AD DS) domain named contoso.com. DNS is the preferred name-resolution protocol. There have been no recent changes to the DNS entries. WINS is not running in the environment. When most users attempt to connect to pc01.contoso.com from their client computers, the URL resolves to the incorrect IP address. The URL resolves correctly from only one client computer. On the client computers experiencing the issue, the HOSTS file does not include an entry for pc01.contoso.com. You need to recommend an approach for resolving pc01.contoso.com correctly from all client computers. What is the best approach to achieve the goal? (More than one answer choice may achieve the goal. Select the BEST answer.)

A. Run the ipconfig /flushdns command from the client computers experiencing the issue.

B. Add a pc01 entry pointing to the correct IP address to the LMHOSTS file on each of the client computers experiencing the issue.

C. Add a pc01.contoso.com entry pointing to the correct IP address to the HOSTS file on each of the client computers experiencing the issue.

D. Run the ipconfig /registerdns command from PC01.

Answer: C

Q4. All client computers on your network have identical hardware.

Your network adapter vendor releases a new driver. Several users install the new driver.

The help desk technicians report that several users are unable to connect to network resources. The technicians instruct the users to restart their computers. When the users log on to their computers, they are still unable to connect to network resources.You need to recommend a solution to ensure that users can connect to network resources.

What should you instruct the users to do?

A. Roll back the network adapter driver.

B. Restore the last known good configuration.

C. Enable the network boot option in the BIOS.

D. Modify the properties on the Network Location Awareness service.

Answer: A

Q5. All client computers on your company network run Windows XP and are members of an Active Directory Domain Services domain.

You plan to migrate all computers to Windows 7. You also plan to deploy a new VPN server to support remote network access for the computers.

You need to ensure that all computers will be supported for remote access during the migration to Windows

What should you do?

A. Set the VPN server to Layer 2 Tunneling Protocol.

B. Set the VPN server to Secure Socket Tunneling Protocol.

C. Set the VPN server to Internet Key Exchange version 2.

D. Configure the Direct Access feature on the VPN server.

Answer: A

Q6. Users in the branch office report slow network performance when they connect to the file shares in the main office.

You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs.

What should you recommend implementing?

A. BranchCache

B. DirectAccess

C. Distributed File System Replication (DFSR)

D. Universal Group Membership Caching

Answer: A

Q7. Your company network has 500 client computers that run Windows 7. Your team consists of 20 desktop support technicians.

Two technicians troubleshoot a hardware-related performance issue on a computer. The technicians obtain different results by using their own User Defined Data Collector Sets.

You need to create a standardized Data Collector Set on a network share that is accessible to your team.

What should you create?

A. Event Trace Data Collector Set

B. Performance Counter Data Collector Set

C. Performance Counter Alert Data Collector Set

D. System Configuration Information Data Collector Set

Answer: B

Q8. Users access a third-party Web site.

The Web site is updated to use Microsoft Silverlight.

After the update, the help desk receives a high volume of phone calls from users who report that the Web site fails to function.

You need to ensure that the Web site functions properly for the users.

What should you do?

A. Modify the Windows Internet Explorer AJAX settings by using a Group Policy object (GPO).

B. Modify the Windows Internet Explorer add-ons settings by using a Group Policy object(GPO).

C. Add the Web site to the Windows Internet Explorer Compatibility View list by using a Group Policy object (GPO).

D. Add the Web site to the Windows Internet Explorer Restricted sites by using a Group Policy object (GPO).

Answer: B

Q9. A new printer is installed on FP1 and is shared as Printer1.

Users report that they receive an error when they try to connect to \\FP1\Printer1, and that after they click OK they are prompted for a printer driver.

The server administrator confirms that the printer is functioning correctly and that he can print a test page.

You need to ensure that users are able to connect to the new printer successfully. Your solution must minimize administrative effort.

What should you request?

A. an x86 printer driver be installed on FP1

B. the permissions be changed on the shared printer

C. a new Group Policy object (GPO) be created that includes a printer mapping for \\FP1\Printer1

D. the Devices: Prevent users from installing printer drivers setting in the Default Domain Policy be set to disabled

Answer: A

Q10. The company purchases 500 USB flash drives from a new hardware vendor and distributes them to the users.

The help desk reports that the users are unable to access the new USB flash drives.

You need to ensure that users can save data on the USB flash drives.

What should you do?

A. Instruct the help desk to modify the BitLocker settings.

B. Instruct the help desk to modify the Windows Defender settings.

C. Request that an administrator modify the driver signing policy.

D. Request that an administrator modify the device installation restriction policy.

Answer: D