70-685 Exam - Pro: Windows 7, Enterprise Desktop Support Technician

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Q1. All client computers on your company network run Windows 7. The computers are members of a Windows Server 2008 Active Directory Domain Services domain.

Malicious software is spreading automatically from removable drives.

You need to ensure that malicious software does not automatically run on the computers.

What should you do?

A. Disable the Windows Installer by using Domain Group Policy.

B. Disable the Autoplay function by using Domain Group Policy.

C. Disable the ActiveX installation policy by using Domain Group Policy.

D. Prevent the installation of unsigned drivers by using Domain Group Policy.

Answer: B

Q2. This is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each presents a different goal and answer choices, but the text of the scenario is exactly the same in each in this series.

Topic 4, Margie's Travel

Scenario:

You are an enterprise desktop support technician for Margie's Travel.

Margie's Travel is a company that specializes in booking travel for large corporations. The company has a main office in New York and operates a call center in New York and a call center in Los Angeles. The company has 1,000 employees.

Active Directory Configuration

The network contains an Active Directory forest named margiestravel.com. The functional level of the forest is Windows Server 2008 R2. The Active Directory sites are configured as shown in the following table:

User Information

All client computers run Windows 7 Professional. Sales staff is located in the main office and uses portable computers. 

All portable computers are members of the MargiesTravel\Wireless group.

Application Configuration

Call center staff uses a custom application to book airline tickets. The application is packaged as an MSI file and is signed by using a code signing certificate that was issued by CA3. The application is published by using Group Policies.

The company hires an additional 100 users. The users are unable to install the custom application.

You need to ensure that the users can install the custom application.

What should you do?

A. Disable User Account Control (UAC).

B. Add the users to the local Administrators group.

C. Request that the application package be re-signed.

D. Request that the user certificates be issued to the new users.

Answer: C

Q3. All client computers on your company network run Windows 7. A standard Windows 7 image is loaded on all new computers on the network.

A department in your company purchases several tablet computers. Employees report that the pen interface does not work on the tablet computers.

You need to ensure that employees can use the pen interface.

What should you do?

A. Turn on the Media Features.

B. Turn on the Tablet PC Components.

C. Start the WMI Performance Adapter service and set it to Automatic.

D. Start the Human Interface Device Access service and set it to Automatic.

Answer: B

Q4. Each day, 100 users in Office2 download a 5-MB product catalog file from a share on Server1.

The network administrator reports that the downloads cause an excessive load on the WAN link between Office1 and Office2.

You need to recommend a solution to minimize WAN utilization. The solution must not require that additional servers be deployed.

What should you recommend?

A. BranchCache in distributed cache mode

B. BranchCache in hosted cache mode

C. Distributed File System Replication (DFSR)

D. File Server Resource Management (FSRM)

Answer: A

Q5. Users report that it takes a long time to access resources by using DirectAccess.

You need to provide the network administrator with a network capture of DirectAccess traffic.

Which tool should you use?

A. Netsh.exe

B. Netstat.exe

C. Perfmon.exe

D. Winsat.exe

Answer: A

Q6. A company has computers running Windows 7 Enterprise and has hardware capable of displaying Windows Aero. A user is unable to use Windows Flip 3D and does not see previews of open windows from the taskbar. You need to ensure that the computer displays Aero. 

What should you do? (Choose all that apply.)

A. Upgrade to Windows 7 Ultimate.

B. Update to the latest video driver.

C. Run the Aero troubleshooter tool.

D. Add additional RAM in the computer.

E. Change the theme to an Aero theme.

F. Re-run the assessment for the Windows Experience Index.

Answer: BCE

Q7. This is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each presents a different goal and answer choices, but the text of the scenario is exactly the same in each in this series.

Topic 11, Baldwin Museum of Science

Scenario:

You are an enterprise desktop support technician for the Baldwin Museum of Science.

The Baldwin Museum of Science is located in Dublin. The museum has 2,000 employees. All employees have laptop computers that have cellular connections.

The museum has a main office and three satellite offices.

Active Directory Configuration

The network contains an Active Directory forest. The forest contains a domain named Baldwinmuseumofscience.com.

The relevant group policy information is shown in the following table:

Users access the network remotely by using a DirectAccess connection.

Client Computer Information

All client computers run Windows 7 Enterprise (x86). The client computers are configured to receive Windows Updates from http://WSUS.

Application Configuration

All users run Microsoft Office Outlook 2010 and use Outlook Anywhere. Users access the intranet Web site by using the URL http://intranet.

The museum hosts several Web sites that use the domain suffix fineartschool.net.

Corporate Security Policy

The corporate security policy states that all updates on client computers must be installed from the internal WSUS server.

Users report that they can only access the fineartschool.net Web servers by entering the full URL to the servers.

You need to recommend a solution that allows users to access the Web servers by using single label names. 

Your solution must ensure that users can access the intranet Web server by using the URL http://intranet.

What should you recommend?

Users report that they can only access the fineartschool.net Web servers by entering the full URL to the servers.

You need to recommend a solution that allows users to access the Web servers by using single label names. Your solution must ensure that users can access the intranet Web server by using the URL http://intranet.

What should you recommend?

A. the DHCP server option for the DNS domain name be removed

B. fineartschool.net be added as the primary DNS suffix in the Default Domain Policy

C. fineartschool.net be added to the DNS Search Suffix list in the Default Domain Policy

D. the Allow DNS Suffix Appending to unqualified Multi-Label Name Queries setting be enabled in the Default Domain Policy

Answer: C

Q8. Your company has a branch office. The office has two 48-port network switches named Switch1 and Switch2.

The company purchases several new computers that have identical hardware. The new computers run Windows 7.The help desk reports that the new computers that connect to Switch1 are unable to connect to network resources and do not receive IP configurations from the DHCP server.

Existing computers that connect to Switch1 can access network resources. The new computers that connect to Switch2 can also access network resources.

You need to ensure that all computers can connect to network resources.

What should you do?

A. Re-install the network card driver.

B. Disable IPv6 on the network interface.

C. Disable and then enable the network interface.

D. Disable the AutoNegotiation setting on the network interface.

Answer: D

Q9. A company has computers that run Windows 7 Enterprise.

A user's computer has been crashing and showing error messages over the past several days.

You need to gather historical information about the errors.

Which tools should you use? (Choose all that apply.)

A. Troubleshooting in Control Panel

B. Performance Monitor

C. Disk Defragmenter

D. Event Viewer

E. Reliability Monitor

Answer: DE

Q10. All client computers on your company network were recently upgraded from Windows Vista to windows 7.

Several employees use a scanner to import document images into a database. They install a new scanning application on their computers. The application updates the device driver for the scanners as part of the installation process.

Employees report that the application can no longer connect to the scanner.

You need to ensure that the employees can use the scanner.

What should you do?

A. Roll back the device driver to the previous version.

B. Reinstall the application in Windows Vista compatibility mode.

C. Set the application compatibility properties to run the application as an administrator.

D. Restart the computer by using the System Configuration tool to load only basic devices and services.

Answer: A