Q1. You work as a Project Manager at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You recruit a new member named Trevor to your team for a new project.You want to create a new Outlook contact for Trevor. You want to use the New Contact from Same Company option in the New Items menu to create the contact so that the contact company information is automatically filled in.
What do you need to do before you can use the New Contact from Same Company option?
A. You need to select an existing contact.
B. You need to modify the Outlook options to enable the New Contact from Same Company option.
C. You need to create a New Contact Group.
D. You need to select the Business Card view for the current contacts list.
Answer: A
Q2. Jane is working in the Sales department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane is currently working the Mail view in Outlook. Jane then enters the CTRL + 2 keyboard shortcut.
What effect will the CTRL +2 keyboard shortcut have?
A. It will switch Jane to the Mail view.
B. It will switch Jane to the Calendar view.
C. It will switch Jane to the Contacts view.
D. It will switch Jane to the Tasks view.
Answer: B
Q3. Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft Exchange Server 2010. Sally uses Microsoft Outlook 2010 configured with an Exchange account.
Sally wants to create a new email. She opens a new email and now wants to open the address book to select an email address to send the email to.
Which of the following keyboard shortcuts could Sally use to open the address book?
A. CTRL + O
B. CTRL + SHIFT + O
C. CTRL + B
D. CTRL + SHIFT + B
Answer: D
Q4. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
Jane works as a Sales Administrator.Her Inbox contains many folders.Jane has configured Categories in Outlook to help organize her email.One category is named Initial Orders. Emails in the Initial Orders category are spread amongst multiple folders.
Jane creates a folder in her Inbox named Initial Orders.She wants to search for all emails in the Initial Orders category so she can place them on the new folder.
Which two of the following methods could Jane use to find the required emails?(Choose two).
A. She could use the Instant Search function.
B. She could create a Search Folder.
C. She could use the Find function.
D. She could use the Advanced Find function.
E. She could use the Arrange By function.
Answer: BD
Q5. You work as a Sales Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Your default printer is a printer named ABC-Printer1.
A user sends you an email with an Excel spreadsheet attached to it.The email and spreadsheet contain information that you need for a Sales meeting.There is a printer near the meeting room named ABC-Printer2.
You want to print the email for the meeting.In the print options, you tick the checkbox to print the attachment as well as the email. You send the print job to ABC-Printer2.
When you retrieve the printed email from ABC-Printer2, you see the email has printed but the attachment has not.
What is the most likely reason for the problem?
A. You cannot print spreadsheets as attachments. Spreadsheets need to be opened in Excel first.
B. The email was sent to you in Plain Text format.
C. Outlook has blocked the Excel file attachment.
D. The spreadsheet has printed but it has printed to the default printer.
Answer: D
Q6. You work as an IT Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You need to schedule some out of hours work to upgrade the company accounts system.The upgrade must take place during a weekend.
You have three possible weekends available to do the work.You need to send an email to other members of the IT team so see which of the three weekends they would be available.You want to view the response of each of the IT team members.
You create a new email.
What should you do next?
A. You should request a Read Receipt to the email.
B. You should add Voting Buttons to the email.
C. You should attach a meeting request to the email.
D. You should select the Follow Up option in the email.
Answer: B
Q7. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
A Project Coordinator named Myles wants to share his calendar with company managers.
How should Myles share his calendar?
A. He should create a Calendar Group.
B. He should use the Email Calendar option in the Home tab of the ribbon.
C. He should use the Share Calendar option in the Home tab of the ribbon.
D. He should use the Copy Calendar option in the Folder tab of the ribbon.
Answer: B
Q8. Tim works as a Sales Administrator at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Clive is the Finance Manager at ABC.com.Tim has created a folder named Clive in his Inbox.
Tim wants to move all emails from Clive that are currently in his inbox to the new Clive folder. Tim also wants any future emails from Clive to be automatically placed in the Clive folder.
How should Tim configure his Outlook?
A. He should apply a filter to his Inbox.
B. He should configure an email redirect.
C. He should create a Rule.
D. He should use the Move option.
Answer: C
Q9. Jane is working in the Sales department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane receives an email from the Sales Manager.Jane selects the email then enters the CTRL + F keyboard shortcut.
What effect will this keyboard shortcut have?
A. It will open a Forward email window.
B. It will open a Reply email window.
C. It will change the font of the text.
D. It will open the Move email window.
Answer: A
Q10. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
A user in the Human Resources (HR) department wants to send an email containing personal information to her manager. How can the HR user ensure that the manager sees a "Please treat this as Personal" message in the information bar of the email?
A. By inserting a text box into the email.
B. By setting the sensitivity level to Personal.
C. By setting the sensitivity level to Private.
D. By setting the importance level to High.
Answer: B