Q1. You work as a Helpdesk Technician at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The employees use Microsoft Outlook 2010 to connect to the POP3 based company email server.
You receive a call from Jane in the Accounts department.Jane reports that she has composed an email and wants to add two signatures to the email.The first signature is her standard signature and the second signature is promoting an upcoming corporate marketing event.
You verify that Jane has successfully added the first signature to her email.
How should you help Jane?
A. You should advise Jane to create a single signature containing all the required information.
B. You should configure an Exchange account for Jane.
C. You should advise Jane to change the format of the email to Rich Text.
D. You should advise Jane to modify the Outlook options to permit multiple signatures.
Answer: A
Q2. Steph works in the Human Resources department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.
The company has recently installed a system to allow users to use Information Rights Management to protect confidential data.
Steph wants to use Information Rights Management.However, she needs some software installed on her client computer before she can use Information Rights Management.
Which software does Steph need installed on her computer?
A. She needs Internet Explorer 9 installed.
B. She needs an SSL VPN client installed.
C. She needs the Windows Rights Management client installed.
D. She needs an SFTP client installed.
Answer: C
Q3. Mia is working in the Marketing department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Mia is composing a marketing email. She inserts an image into the email and writes a paragraph of text. Mia wants to format the email so that the text surrounds the image in the email.
Which function should Mia use to configure the layout of the text?
A. She should use the WordArt function. B. She should use the Text Box function. C. She should use the Wrap Text function.
D. She should use the Format Painter function.
Answer: C
Q4. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
A junior office administrator named Chloe is using Microsoft Outlook.
Chloe clicks on an email in her Inbox and reads the email in the preview pane.She wants to reply to the email. Chloe double clicks the email and the email opens in a new window.However, Chloe is unable to type her reply into the window.
What should Chloe do?
A. She should restart Outlook.
B. She should click the Move button on the Message tab.
C. She should click the Reply button on the Message tab.
D. She should click the Forward button on the Message tab.
Answer: C
Q5. Steph works in the Human Resources department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.
Steph is composing an email that contains confidential information.Steph wants to configure the email to request information about who opened the email and at what time and a confirmation that the email was received by the intended recipient in an unaltered state.
Which two of the following actions should Steph perform? (Choose two).
A. She should select the Request a Read Receipt check box in the email options tab.
B. She should select the Request a Delivery Receipt check box in the email options tab.
C. She should select the Encrypt message contents and attachments check box in the Security settings of the email.
D. She should select the Add digital signature to this message check box in the Security settings of the email.
E. She should select the Request S/MIME receipt for this message check box in the Security settings of the email.
Answer: DE
Q6. Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft Exchange Server 2010. Sally uses Microsoft Outlook 2010 configured with an Exchange account.
Sally wants to create a new appointment.She is currently in the Outlook Inbox view.
Which of the following keyboard shortcuts could Sally use to create an appointment?
A. CTRL + N
B. CTRL + SHIFT + A
C. CTRL + SHIFT + N
D. CTRL + C
Answer: B
Q7. You work as a Systems Administrator at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.The email server is configured for Exchange, POP3, IMAP and HTTP connections.
You use Outlook 2010 on your work computer to access your company email.You also use Outlook 2010 on your home computer to access your company email.
You want to be able to access your company email from any computer such as a computer in an Internet Cafe or an airport terminal.
Which technology should you use to access your company email?
A. An email account configured POP3 access.
B. An email account configured for Outlook Anywhere (RPC over HTTP) access.
C. An email account configured IMAP access.
D. An email account configured Outlook Web Access.
Answer: D
Q8. You work as a Sales Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You have received an email from a supplier that contains a price list for their product.The email has a brochure describing the product attached to it in the form of a PDF file.
You receive a similar email from a rival supplier. The email also contains an attached PDF brochure for their product.
You compose an email to other company managers.The email contains a proposed sales strategy along with the benefits of using each of the two suppliers.
You want to include the two emails from the suppliers as attachments in your sales strategy email. The attached supplier emails must include their attached brochure PDFs.
How should you configure your email?
A. You should navigate to the Insert tab and use the Attach File option.
B. You should navigate to the Insert tab and use the Object option.
C. You should navigate to the Insert tab and use the Quick Parts option.
D. You should navigate to the Insert tab and use the Outlook Item option.
Answer: D
Q9. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server. A user named Mia in the Human Resources (HR) department adds an appointment to her calendar. Other users in the HR department have permission to view Mia’s calendar. The appointment contains confidential information.
How can Mia prevent other users from viewing the confidential appointment information without affecting their ability to view other appointments?
A. By configuring the appointment to show the time as Free.
B. By selecting the Private option in the appointment.
C. By modifying the permissions of the calendar.
D. By configuring a new Calendar Group.
Answer: B
Q10. Jane is working in the Sales department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane selects an email in her Inbox then enters the CTRL + O keyboard shortcut.
What effect will this keyboard shortcut have?
A. It will delete the email.
B. It will open the Print dialog box.
C. It will open the email in a window.
D. It will mark the email as Junk.
Answer: C