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Question No: 4
u are proposing a solution to a group that conflicts with a competing intiative of one of the group members. Which audience type does this group member belong to?
A. Critical
B. Hostile
C. Uninformed
D. sympathetic
Answer: A
Question No: 5
ich two characteristics of the Cisco Business Architecture methodology are true?
A. It supports the client IT department to define the technology architecture.
B. It provides project management of a complex technology deployment
C. It determine the low-level design for network infrastructure.
D. It aligns to the customer journey.
E. It places customer needs and business outcomes first.
Answer: C,E
Question No: 6
o is responsible for leading a business architecture engagement with the customer?
A. Sales leadership
B. Services team
C. Account team (account manager, engineer)
D. Business architect
E. Technology specialists
Answer: C
Question No: 7
ich value does Cisco Business Architecture provide to the account team?
A. Cross-selling and up-selling opportunities.
B. Increased deferred revenue pipeline.
C. Hands-off approach to customer engagement.
D. Technology-focused discussions with customer.
Answer: D
Question No: 8
ich value does Cisco Business Architecture provide to the account team?
A. Cross-selling and up-selling opportunities.
B. Increased deferred revenue pipeline.
C. Hands-off approach to customer engagement.
D. Technology-focused discussions with customer.
Answer: D
Question No: 9
ich activities are conducted by the Cisco business architect?
A. Configure data center and network equipment
B. Present technology-based solutions to the customer
C. Engage with the customeru2021s technical teams.
D. Analyze the business, and establish credibility and rapport.
Answer: B
Question No: 10
ich two characteristics of customer relationship management are true? (Choose two.)
A. increasing customer spend on technology hardware and software
B. introducing technology solutions to the customer
C. building and maintaining rapport with relevant individuals
D. moving the customer toward positive decisions about investments and initiatives
E. enticing customer with deep discounts and promotions
Answer: A,B
Question No: 11
ich two resources can be used to determine the characteristics of a customeru2021s persona?
A. Industry peers
B. Social media
C. Past employers
D. Human resources
E. Annual reports
Answer: C,E
Question No: 12
AG DROP
Refer to the exhibit.
Drag and drop the five phase of the customer joumey from the left into the correct order on the right.
Answer:
Explanation:
Business vision
Business capabilities and solution Business strategy
Roadmap implementation Business outcome measurement
Question No: 13
AG DROP
Refer to the exhibit:
Drag and drop the five phases of the Cisco Business Architecture methodology from the left into the correct order on the right.
Answer:
Explanation: Customer knowledge Research and analyze Develop and verify Deploy and measure Customer commit
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