Q1. You are the help desk technician for a local real estate firm that uses Microsoft Exchange Online.
A former employee is sending unwanted emails to employees within the firm.
You need to prevent this employee from sending emails to anyone at the firm.
What should you do?
A. Create a malware filter policy.
B. Configure a message trace.
C. Create a content filter policy.
D. Create a transport rule.
Answer: D
Explanation: You can use Exchange transport rules to look for specific conditions in messages that pass through your organization and take action on them. Transport rules are similar to the Inbox rules that are available in many email clients. The main difference between transport rules and rules you would set up in a client application such as Outlook is that transport rules take action on messages while they’re in transit as opposed to after the message is delivered. Transport rules also contain a richer set of conditions, exceptions, and actions, which provides you with the flexibility to implement many types of messaging policies.
Reference: Transport rules
https://technet.microsoft.com/en-us/library/jj919238%28v=exchg.150%29.aspx
Q2. This question requires that you evaluate the underlined text to determine if it is correct.
You are an intern for an IT analyst at a small company. The company plans to implement Microsoft Office 365.
You want to ensure that your environment can support Office 365.
You need to run the "Office 365 management pack" to check deployment readiness.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice than makes the statement correct.
A. No change is needed
B. Setup Assistant
C. Config 365
D. Client Updater
Answer: B
Explanation: The setup assistant provides information for deployment readiness.
Q3. OTSPOT
You are doing contract work for Contoso, Ltd. Company employees want to be able to view all Microsoft SharePoint libraries outside of their web browser without any additional software.
Instructions: For each of the following statements, select yes if the statement is true. Otherwise, select No. Each correct selection is worth one point.
Answer:
Q4. You are the Microsoft Lync administrator for your company.
An employee needs to use Lync Online to call two external Skype contacts simultaneously. The employee can only call one contact at a time.
What should you advise the employee to do?
A. Turn on external communication
B. Check the formatting of her user name
C. Invite contacts to a Lync Meeting
D. Verify that the Skype users are signed in to a Microsoft Account
Answer: D
Explanation: Skype users must be signed in with their Microsoft account (formerly Windows Live ID).
Reference: Let Lync Online users communicate outside your organization [Small Business]
https://support.office.com/en-ca/article/Let-Lync-Online-users-communicate-outside-your-organization-Small-Business-7f488f09-f004-4db5-aec5-01c262aa3d34?ui=en-US&rs=en-CA&ad=CA
Q5. You are an intern for a company that has all of its hardware and software on-site. Due to a severe storm, the company did not have power for several days, and important data was lost.
How should this problem best have been avoided?
A. by providing greater storage capacity
B. by distributing component services across multiple systems
C. by providing physical and data redundancy
D. by allowing for more scalability
Answer: B
Q6. You are an IT intern for a retail company.
The staff is not receiving inbound messages, and clients are not receiving the staff’s outbound messages.
Which two features of Microsoft Exchange Online should you use to diagnose the issue? Choose two.
A. Outlook Web App (OWA) delivery reports
B. Exchange Online Protection
C. Endpoint Protection
D. Message Trace tool
Answer: A,D
Explanation: D: Office 365 Small Business admins can troubleshoot email delivery problems by using the Exchange Online message trace tool. The tool helps admins track specific messages sent in the past 90 days.
A: Office 365 users and admins can also use delivery reports in Outlook Web App to check the delivery status of messages they’ve sent or received. If you sent a message to five people, for example, you can check the status of the delivery of that message to each person. Go to.Delivery reports.settings:
..
Sign in to Outlook Web App.
At the top of the page, select.Outlook.(or.Mail). Or, select the.App launcher., and
then select.Outlook.
Office 365 navigation options
..
At the top of the page, select.Settings.Settings icon.>.Options.
In.Options, select.Organize email.>.Delivery reports. Or, in.Options,
under.MAIL.>.Layout, select.Delivery reports.
Reference: Troubleshoot email delivery using the Exchange Online message trace tool
https://support.office.com/en-au/article/Troubleshoot-email-delivery-using-the-Exchange-Online-message-trace-tool-e7758b99-1896-41db-bf39-51e2dba21de6
Reference: https://support.office.com/en-sg/article/Delivery-reports-6556a1d7-e988-4428-88de-48a4ae58555f
Q7. Which two features are available in Microsoft SharePoint to monitor services? Choose two.
A. Content organizer rules
B. Create an alert
C. Subscribe to an RSS feed
D. Sites and workspaces
Answer: B,C
Explanation: To stay updated when documents or items on your site change, set up alerts or subscribe to Really Simple Syndication (RSS) feeds. Reference: Create an alert or subscribe to an RSS feed
https://support.office.com/en-sg/article/Create-an-alert-or-subscribe-to-an-RSS-feed-e5a79e7b-a146-46da-a9ef-d65409ba8918
Q8. This question requires that you evaluate the underlined text to determine if it is correct.
Creating a "mail contact" by using the Microsoft Exchange Online GUI Console allows employees to reserve conference rooms for meetings.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed.
B. resource mailbox
C. distribution group
D. mail user
Answer: B
Explanation: Resource mailboxes can be included as resources in meeting requests, providing a simple and efficient way to manage the scheduling of resources for your organization. There are two types of resource mailboxes in Microsoft Exchange Server: room and equipment.
Reference: What is an Exchange resource mailbox? How do I find them?
http://blogs.technet.com/b/dst2007/archive/2007/03/11/finding-resource-mailbox-031007.aspx
Q9. You are the Microsoft Lync Online administrator for your company. A customer has reported an issue when signing in to the company’s Lync Online Service. When the customer attempts to sign in, the following error message is returned:
“The server is temporarily unavailable”.
The server is up, and other customers are connected to it.
What is likely causing the connection issue?
A. The user has the incorrect Lync version
B. The user has entered the wrong user name
C. DNS is configured incorrectly
D. The user does not have a Lync license
Answer: D
Explanation: This issue occurs for one of the following reasons: Cause 1: You are not entitled for Lync Online.
Cause 2: You lack connectivity to the Lync Online service. Cause 3: You are running a 64-bit Windows operating system.
Reference: "Cannot sign in because the server is temporarily unavailable" error when you try to sign in to Lync Online in Office 365 dedicated
https://support.microsoft.com/en-us/kb/2619522
Q10. This question requires that you evaluate the underlined text to determine if it is correct.
Service health "email alerts" allow multiple users to simultaneously access real-time information about service incidents in Microsoft Office 365.
Instructions: Review the underlined text. If it makes the statement correct, select “No change is needed”. If the statement is incorrect, select the answer choice that makes the statement correct.
A. No change is needed
B. newsfeeds
C. SMS alerts
D. RSS feeds
Answer: D
Explanation: Go into your own Office 365 console, down to Service Health and in the top right corner there’s an RSS icon.
Note: When a service impacting event occurs, Microsoft Customer Service and Support recognizes that timely and accurate communications are critical for customer organizations and partners. Microsoft notifies Office 365 subscribers by updating the Service Health Dashboard that is available on the Office 365 portal.
Reference: http://blogs.msmvps.com/bradley/2012/09/13/i-found-an-rss-feed-for-office-365-service-health-notifications/