CSA Exam - ServiceNow Certified System Administrator

NEW QUESTION 1
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

• A. Service Processes
• B. User Permissions
• C. Tables and Fields
• D. A Database
• E. The Dependency View

Answer: ACDE

NEW QUESTION 2
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

• A. The CMDB contains data about tangible and intangible business assets
• B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
• C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
• D. The CMDB contains ITIL process data pertaining to configuration items

Answer: A

NEW QUESTION 3
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

• A. personal ize.control
• B. personal_list
• C. ul_page_admin
• D. ui_action_admin

Answer: A

NEW QUESTION 4
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

• A. Service Catalog variables can only be used in Record Producers
• B. Service Catalog variables can only be used in Order Guides
• C. Service Catalog variables cannot affect the order price
• D. Service Catalog variables are global by default

Answer: D

NEW QUESTION 5
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

• A. Task [task]
• B. Assignment [assignment]
• C. Service [service]
• D. Workflow [workflow]

Answer: A

NEW QUESTION 6
Which of the following is used to categorize, flag, and locate records?

• A. Search
• B. Favorites
• C. Tags
• D. Bookmarks

Answer: C

NEW QUESTION 7
What is a characteristic of importing data into ServiceNow?

• A. An existing Transform Map can be used one time on the same import set
• B. Coalesce fields are used only after running Transform
• C. Any user can manage and set up import sets
• D. An existing Transform Map can be used multiple times on the same import set

Answer: D

NEW QUESTION 8
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

• A. Answer Agent
• B. live Feed
• C. Virtual Agent
• D. Connect Chat

Answer: C

NEW QUESTION 9
What is a Record Producer?

• A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
• B. A Record Producer creates user records
• C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
• D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog

Answer: D

NEW QUESTION 10
Which of the following statements describes how data is organized in a table?

• A. A column is a field in the database and a record is one user
• B. A column is one field and a record is one row
• C. A column is one field and a record is one column
• D. A column contains data from one user and a record is one set of fields

Answer: A

NEW QUESTION 11
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

• A. Banner Image
• B. Record Number Format
• C. Browser Tab Title
• D. System Date Format
• E. Form Header Size

Answer: ACD

NEW QUESTION 12
What are the steps to retrieve an Update Set?

• A. Verify Update Set is Complete, Retrieve, Preview, Apply
• B. Verify Update Set is Complete, Test Connection, Apply
• C. Verify Update Set is Complete, Test Connection, Commit
• D. Verify Update Set is Complete, Retrieve, Preview, Commit

Answer: C

NEW QUESTION 13
When searching using the App Navigator search field, what can be returned? (Choose four.)

• A. Names of Applications and Modules
• B. Names of Modules
• C. Names of Applications
• D. Favorites
• E. History Records
• F. Titles of Dashboard Gauges

Answer: ABCD

NEW QUESTION 14
Which technique is used to get information from a series of referenced fields from different tables?

• A. Table-Walking
• B. Sys_ID Pulling
• C. Dot-Walking
• D. Record-Hopping

Answer: C

NEW QUESTION 15
UI Policy can make fields read-only, mandatory, or hidden.

• A. True
• B. False

Answer: A

NEW QUESTION 16
Which of the following statements is true when a new table is created by extending another table?

• A. The new table archives the parent table and assumed its roles in the database
• B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
• C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
• D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Answer: C

NEW QUESTION 17
What is the difference between a UI Policy and Data Policy?

• A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
• B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
• C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
• D. Data Policies run only after UI Policies run successfully

Answer: C

NEW QUESTION 18
Which type of tables may be extended by other tables, but do not extend another table?

• A. Base Tables
• B. Core Tables
• C. Extended Tables
• D. Custom Tables Correct

Answer: A

NEW QUESTION 19
Which three Variable Types can be added to a Service Catalog Item?

• A. True/False, Multiple Choice, and Ordered
• B. True/False, Checkbox, and Number List
• C. Number List, Single Line Text, and Reference
• D. Multiple Choice, Select Box, and Checkbox

Answer: D

NEW QUESTION 20
Which term refers to application menus and modules which you may want to access quickly and often?

• A. Breadcrumb
• B. Favorite
• C. Tag
• D. Bookmark

Answer: B

NEW QUESTION 21
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