CSCP Exam - Certified Supply Chain Professional

NEW QUESTION 1
Pull strategy typically would be the most appropriate strategy when customer demand uncertainty is:

• A. high, and supplier lead time is long.
• B. high, and supplier lead time is short.
• C. low, and supplier lead time is long.
• D. low, and supplier lead time is short.

Answer: B

NEW QUESTION 2
When trying to decide whether to outsource its customer relationship management function, a company primarily should consider which of the following factors?

• A. Location of the service provider
• B. Internal controls of the company
• C. Compatibility of computer hardware
• D. Transaction costs

Answer: B

Explanation: A grocery store found that ground beef sales increased when buns were a featured sales item. This customer relationship management technique is called:
A. data mining.
B. data tracking.
C. contact management.
A. D. order entry. Answer: A

NEW QUESTION 3
An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

• A. prices to the end user.
• B. supply chain cost of sales.
• C. the manufacturer's inventory.
• D. the total supply chain inventory.

Answer: D

NEW QUESTION 4
A large, global third party logistics provider (3PL) is contemplating the switch to the use of ethanol-based fuel in its truck fleet and wants to identify the impact of this change on food prices. Which of the following attributes of the triple bottom line (TBL) are part of this trade off decision?

• A. Organizational, financial and social
• B. Social, financial and environmental
• C. Social, environmental and organizational
• D. Organizational, financial and environmental

Answer: B

NEW QUESTION 5
It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

• A. Customer acquisition
• B. Customer retention
• C. Customer dependency
• D. Strategic customer care

Answer: B

NEW QUESTION 6
The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:

• A. transportation of goods to the next link in the chain.
• B. flow of product information up to the next level of the chain.
• C. flow of demand information and cash up the chain.
• D. flow of supply into an organization.

Answer: C

NEW QUESTION 7
A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

• A. increase.
• B. decrease.
• C. not change.
• D. become less predictable.

Answer: A

NEW QUESTION 8
Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

• A. Cost leadership
• B. Service differentiation
• C. Customer focus
• D. Market responsiveness

Answer: A

NEW QUESTION 9
Which of the following circumstances best describes a roadblock to implementing customer relationship management and supplier relationship management?

• A. Concern about conflicts of interest with partners in the supply chain
• B. Lack of defined industry standards
• C. Deterioration of customer service levels
• D. Increased access to information for supply chain partners

Answer: A

NEW QUESTION 10
A company most likely would implement a supplier certification program to:

• A. improve the supplier's procurement process.
• B. abide by ISO standards.
• C. validate the supplier's compliance with requirements.
• D. implement point-of-sale (POS) terminals.

Answer: C

NEW QUESTION 11
When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:

• A. getting all vendors to computerize.
• B. translating data into universal standards.
• C. convincing the information technology department of the value.
• D. explaining the reason for change to customers.

Answer: B

NEW QUESTION 12
A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

• A. Sales and operations planning
• B. Distribution requirements planning
• C. Supply Chain Operations Reference-model
• D. Supply chain event management

Answer: A

NEW QUESTION 13
A manufacturer is evaluating outsourcing production of high-volume components. Outsourcing production will likely require an increase in total supply chain inventory for the components due to an increase in:

• A. demand.
• B. lead time.
• C. quality.
• D. suppliers.

Answer: B

NEW QUESTION 14
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for the firm to use to improve
customer service?

• A. Customer service ratio metrics
• B. Market segmentation
• C. Customer relationship management (CRM)
• D. Supply Chain Operations Reference (SCOR®)

Answer: B

NEW QUESTION 15
A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:

• A. reuse.
• B. remanufacturing.
• C. recovery.
• D. refurbishing.

Answer: C

NEW QUESTION 16
Which of the following tools is most important in developing strategic sourcing?

• A. Price break analysis
• B. Network analysis
• C. Blanket purchase order
• D. Spend analysis

Answer: D