Education-Cloud-Consultant Exam - Salesforce Certified Education Cloud Consultant Exam

NEW QUESTION 1
A university Advancement office wants to track school historical data for tagged outreach and donation opportunities.
Which Education Data Architecture functionality should the consultant recommend?

• A. Education History
• B. Program Plan
• C. Attribute
• D. Relationship

Answer: A

Explanation:
Education History is an EDA functionality that the consultant can recommend to track school historical data for tagged outreach and donation opportunities. Education History is a feature that allows the consultant to store information about a Contact??s previous or current education at an educational institution. Education History can be used to track various types of information, such as school name, degree, major, minor, class year, or sports team. The consultant can use Education History to segment and target alumni based on their school historical data. Program Plan, Attribute, and Relationship are not EDA functionalities that can track school historical data for tagged outreach and donation opportunities. References:
✑ https://powerofus.force.com/s/article/EDA-Education-History
✑ https://powerofus.force.com/s/article/EDA-Education-History-Create

NEW QUESTION 2
A university is migrating from its Education Data Architecture org to Education Cloud. Which consideration should the consultant discuss with the university?

• A. Education Cloud uses the Household Account model.
• B. Education Cloud uses the Administrative Account model
• C. Education Cloud uses Person Accounts.

Answer: B

Explanation:
✑ Understanding Account Models in Education Cloud: Education Cloud typically uses the Administrative Account model to manage relationships and hierarchies between contacts (students, parents, etc.) and accounts (departments, institutions, etc.).
✑ Administrative Account Model: This model allows educational institutions to maintain a structured and organized view of their data, which is essential for managing various relationships and processes within the institution.
✑ Migration Considerations:
✑ Steps to Implement: References:
✑ Salesforce Education Cloud Documentation: Salesforce Help: Administrative Account Model

NEW QUESTION 3
A system admin plans to load data into Salesforce in the following order. Team, Course, Course offering, and Account.
What should the consultant discuss with the system admin?

• A. Account is a required field for Team.
• B. There is a risk of account data skew.
• C. There is a risk of lookup data skew.

Answer: C

Explanation:
There is a risk of lookup data skew when loading data into Salesforce in the order of Team, Course, Course Offering, and Account, because the Team object has a lookup relationship to the Account object, and many Team records may reference the same Account record. This can cause performance issues when querying or updating the data. Account is not a required field for Team, and there is no risk of account data skew, which occurs when a single user owns a large number of Account records. References:
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_lookup_skew.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.data_loader_account_skew.htm&ty pe=5
✑ https://powerofus.force.com/s/article/EDA-Team

NEW QUESTION 4
The IT department is determining its integration needs between a Salesforce implementation, its Student Information System (SIS), and its housing system. All students contact information is sourced in the SIS. Students are required to report on-campus and off-campus housing mailing information into the SIS.
What is the integration direction between the systems?

• A. One-way integration with Salesforce to the housing system
• B. One-way integration with the housing system to Salesforce
• C. One-way integration with to the SIS to Salesforce
• D. One-way integration with Salesforce to the SIS

Answer: C

Explanation:
The integration direction between the systems is one-way integration from the SIS to Salesforce for the IT department that is determining its integration needs between a Salesforce implementation, its SIS, and its housing system. One-way integration is a type of integration that allows data to flow in one direction from a source system to a destination system. The SIS is the source system and Salesforce is the destination system for the contact information and the housing mailing information of the students. The IT department should set up a one-way integration from the SIS to Salesforce to ensure that the data is consistent and accurate in both systems. One-way integration with Salesforce to the housing system, one-way integration with the housing system to Salesforce, or one- way integration with Salesforce to the SIS are not correct integration directions between the systems. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/api_basics/api_basics_introduction
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

NEW QUESTION 5
A college is experiencing a disconnect between the Advancement and Finance departments which causes a delay in the allocation of donations. The college wants to synchronize fundraising data between these two offices.
Which solution should a consultant recommend?

• A. Financial Services Cloud
• B. Payment Services
• C. Accounting Subledger

Answer: C

Explanation:
Accounting Subledger is a solution that allows education institutions to synchronize fundraising data between Advancement and Finance departments. It enables them to create accounting-ready summaries of donations and other transactions from Salesforce and export them to their accounting systems1. This solution can help the college avoid manual data entry, reduce errors, and streamline the allocation of donations. References: Salesforce Education Cloud Academy: Consultant Fundamentals, [Accounting Subledger Overview]

NEW QUESTION 6
A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.
Which two steps should a consultant take to set up a student in Student Success Hub? Choose 2 answers

• A. Create a Student Case record.
• B. Create a User record.
• C. Create a Household Account record.
• D. Create an Administrative Account record.

Answer: AD

Explanation:
The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student??s request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student??s issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Student-Cases
✑ https://powerofus.force.com/s/article/EDA-Accounts

NEW QUESTION 7
A private school's advancement office is looking for a fundraising solution that will create giving pages, process online donations and easily integrate with Salesforce.
Which solution should the consultant recommend?

• A. Pathways
• B. Experience Cloud
• C. Elevate
• D. Accounting Subledger

Answer: C

Explanation:
Elevate is a suite of products that helps nonprofits and educational institutions with online fundraising, payment processing, and accounting reconciliation. Elevate includes Giving Pages, Payment Services, and Accounting Subledger. Giving Pages allows organizations to create branded, mobile-friendly donation forms that can be embedded on websites or shared through email and social media. Payment Services enables secure and flexible payment processing for online donations, recurring gifts, and pledges. Accounting Subledger simplifies the process of reconciling donations and payments with the general ledger, and supports multiple currencies and tax regulations. References:
✑ Salesforce.org Elevate Overview
✑ Salesforce.org Elevate Data Sheet
✑ Prepare for Your Salesforce Education Cloud Consultant Credential

NEW QUESTION 8
The Recruitment and Admissions office has an existing Salesforce environment they wants to expand to include all of the school's operations and service. The school has asked the consultant for recommendations to ensure the expansion is efficient, ..........., and will meet the need of new existing user.
Which should the consultant recommend to meet the requirements?

• A. Create a Trailmix for new users.
• B. Build a Center of Excellence.
• C. Grant System Admin access for each department leader.
• D. Encourage users to post ideas on Chatter.

Answer: B

Explanation:
The consultant should recommend the school to build a Center of Excellence, because this can ensure that the expansion of their Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. A Center of Excellence is a team or a group of teams that provide leadership, best practices, governance, and support for Salesforce within an organization. A Center of Excellence can help the school align their Salesforce strategy with their business goals, manage change and adoption, optimize performance and security, and foster innovation and collaboration. Creating a Trailmix for new users, granting System Admin access for each department leader, and encouraging users to post ideas on Chatter are not recommendations that can ensure that the expansion of the Salesforce environment is efficient, scalable, and will meet the needs of new and existing users. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/center-of-excellence- basics

NEW QUESTION 9
An institution is experiencing record locking and sharing performance issues in a Salesforce org with the Education Data Architecture (EDA). A consultant notices there are more than 10,000 child records associated to a single parent record.
Which object should the consultant review first?

• A. Accounts
• B. Relationships
• C. Affiliations

Answer: B

Explanation:
The consultant should review the Relationships object first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA. The Relationships object is an object in EDA that allows users to store information about how two Contacts are related to each other, such as parent-child, sibling, or spouse. The Relationships object can cause record locking and sharing performance issues in a Salesforce org with EDA if there are too many child records associated to a single parent record, such as a Contact with many Relationships or Affiliations. The consultant should review the Relationships object first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA by checking if there are any data skew or ownership skew issues and applying best practices to resolve them. Accounts or Affiliations are not objects that the consultant should review first when noticing that there are more than 10,000 child records associated to a single parent record for the institution that is experiencing record locking and sharing performance issues in a Salesforce org with EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Relationships
✑ https://developer.salesforce.com/docs/atlas.en-us.salesforce_large_data_volumes_bp.meta/salesforce_large_data_volumes_bp/l dv_deployments_introduction.htm

NEW QUESTION 10
How should a consultant prepare for a successful Education Cloud discovery session with an institution?

• A. Create an Education Cloud storyboard.
• B. List the current challenges in education.
• C. Build the institution's technology roadmap.
• D. Review the institution's strategic plan.

Answer: D

Explanation:
The consultant should review the institution??s strategic plan to prepare for a successful Education Cloud discovery session. The strategic plan is a document that outlines the institution??s vision, mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can understand the institution??s context, challenges, opportunities, and expectations. The consultant can also align the discovery session agenda and questions with the strategic plan. Creating an Education Cloud storyboard, listing the current challenges in education, and building the institution??s technology roadmap are not tasks that the consultant should do to prepare for a discovery session. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery
✑ https://www.salesforce.org/wp- content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf

NEW QUESTION 11
University department staff members want to track communication efforts and attendance for the annual commencement ceremony. They need to report on the engagement results of different types of communication methods (email, printed invitations, and so forth).
Which of these features should the consultant recommend?

• A. Campaign Member Status
• B. Salesforce Inbox
• C. Campaign Influence
• D. Experience Cloud Audience

Answer: D

Explanation:
The consultant should recommend Campaign Member Status as a feature to track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. Campaign Member Status is a feature that allows users to define and track the status or response of a campaign member for a specific campaign, such as Sent, Opened, Clicked, or Attended. Campaign Member Status can help the university department staff members track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods by using features such as custom statuses, member status values, or campaign reports. Salesforce Inbox, Campaign Influence, or Marketing Cloud are not features that can track communication efforts and attendance for the annual commencement ceremony and report on the engagement results of different types of communication methods for the university department staff members. References:
✑ https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/campaign_basics/campaign_basics_member_status

NEW QUESTION 12
A school district wants a free platform to instruct students on data visualization. Which solution should the consultant recommend?

• A. Tableau CRM
• B. Student Success Hub
• C. Tableau Public
• D. Trailhead

Answer: C

Explanation:
Tableau Public is a solution that the consultant can recommend to meet the requirement of providing a free platform to instruct students on data visualization. Tableau Public is a product that allows users to create and share interactive data visualizations online, using various types of data sources and charts. Tableau Public is free and accessible to anyone who wants to learn data visualization skills and techniques. Tableau CRM, Student Success Hub, and Trailhead are not solutions that can provide a free platform to instruct students on data visualization. References:
✑ https://public.tableau.com/en-us/s/
✑ https://www.tableau.com/academic/students

NEW QUESTION 13
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.
What should the consultant discuss first with the school?

• A. Leadership sponsorship
• B. Business objectives
• C. Metric identification
• D. Capacity to administer

Answer: D

Explanation:
The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders
✑ https://trailhead.salesforce.com/en/content/learn/modules/admin_intro

NEW QUESTION 14
The School of Engineering is interested in a Salesforce email marketing tool that scores email activity from campaigns and mass communications, as well as individual emails sent from recruiters. Recruiters want the flexibility to send emails from their Outlook account or from Salesforce. The marketing director wants recruiters to use branded email templates.
Which solution should the consultant recommend?

• A. Email Studio and Salesforce Inbox
• B. Account Engagement and Salesforce Engage
• C. Account Engagement and Salesforce Inbox

Answer: A

Explanation:
Email Studio is a Salesforce email marketing tool that allows users to create, send, and track personalized email campaigns and mass communications1. Email Studio also provides features such as email scoring, which measures the engagement level of each email recipient based on their actions, such as opening, clicking, or unsubscribing2. Salesforce Inbox is a Salesforce tool that integrates email applications such as Outlook with Salesforce, allowing users to access CRM data and features from their email inbox3. Salesforce Inbox also enables users to send emails from their Outlook account or from Salesforce using branded email templates4.
Account Engagement is a Salesforce tool that provides insights and recommendations for sales reps to engage with their accounts based on AI analysis of email activity, web activity, and CRM data5. However, Account Engagement is not an email marketing tool that can score email activity from campaigns and mass communications. Salesforce Engage is a Salesforce tool that allows users to create personalized email campaigns using Marketing Cloud templates and track the responses in real time6. However, Salesforce Engage does not integrate with Outlook or allow users to send emails from their email inbox.
References:
✑ 1: Email Studio Overview - Salesforce
✑ 2: Email Scoring Basics - Salesforce
✑ 3: Salesforce Inbox Overview - Salesforce
✑ 4: Use Email Templates in Inbox - Salesforce
✑ 5: Account Engagement Overview - Salesforce
✑ 6: Engage Campaigns Overview - Salesforce

NEW QUESTION 15
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study.
Which object in EDA indicate a student's major?

• A. Education History
• B. Relationship
• C. Program Plan Requirement
• D. Program Enrollment

Answer: D

Explanation:
Program Enrollment is an object in EDA that indicates a student??s primary course of study or major. Program Enrollment is an object that represents a junction between a Contact and a Program Plan. Program Enrollment can be used to track various information about a student??s course of study, such as status, start date, end date, or level. The consultant can create a Program Enrollment record for each student and associate it with their primary course of study or major. Education History, Relationship, and Program Plan Requirement are not objects in EDA that indicate a student??s primary course of study or major. References:
✑ https://powerofus.force.com/s/article/EDA-Program-Enrollments
✑ https://powerofus.force.com/s/article/EDA-Program-Enrollments-Create

NEW QUESTION 16
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