P.S. Vivid ITILFND dumps are available on Google Drive, GET MORE: https://drive.google.com/open?id=1CT_PPdtxb-3NhloOqMN-w2qj4eG-HPvv
New EXIN,Inc ITILFND Exam Dumps Collection (Question 6 - Question 15)
Question No: 6
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
A. Both of the above
B. 1 only
C. 2 only
D. Neither of the above
Answer: A
Question No: 7
Which process is responsible for providing the rights to use an IT service?
A. Incident management
B. Access management
C. Change management
D. Request fulfillment
Answer: B
Question No: 8
Which of the following BEST describes the purpose of access management?
A. To provide a channel for users to request and receive standard services
B. Provides the rights for users to be able to use a service or group of services
C. To prevent problems and resulting Incidents from happening
D. To detect security events and make sense of them
Answer: B
Question No: 9
Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
Question No: 10
Which process is responsible for the availability, confidentiality and integrity of data?
A. Service catalogue management
B. Service asset and configuration management
C. Change management
D. Information security management
Answer: D
Question No: 11
Which process will regularly analyze incident data to identify discernible trends?
A. Service level management
B. Problem management
C. Change management
D. Event management
Answer: B
Question No: 12
Remediation planning is BEST described in which of the following ways?
A. Planning how to recover the cost of a change
B. Planning the steps required to be taken if a change is unsuccessful
C. Planning how to compensate a user for a failed change
D. Planning how to advise the change requestor of a failed change
Answer: B
Question No: 13
Which process is responsible for low risk, frequently occurring, low cost changes?
A. Demand management
B. Incident management
C. Release and deployment management
D. Request fulfilment
Answer: D
Question No: 14
Access management is closely related to which other process?
A. Capacity management only
B. 3rd line support
C. Information security management
D. Change management
Answer: C
Question No: 15
Which of the following CANNOT be provided by a tool?
A. Knowledge
B. Information
C. Wisdom
D. Data
Answer: C
Recommend!! Get the Vivid ITILFND dumps in VCE and PDF From 2passeasy, Welcome to download: https://www.2passeasy.com/dumps/ITILFND/ (New Q&As Version)