P.S. Highest Quality ITILFND class are available on Google Drive, GET MORE: https://drive.google.com/open?id=1ZHf0Z_wFEEe8YzpMTuIQGqDaFDLKakYC
New EXIN,Inc ITILFND Exam Dumps Collection (Question 4 - Question 13)
Q4. Which statement about stakeholders is TRUE?
A. Customers, users and suppliers are examples of stakeholders who are can be external to the service
provider organization
B. External customers are those who work for the same organization as the IT service provider
C. Internal customers are always charged for the IT services they receive from the IT
service provider organization
D. Internal customers purchase services from third party suppliers by means of a legally binding contract
or agreement
Answer: A
Q5. Which process works with change management to ensure only authorized components are used?
A. Knowledge management
B. Service portfolio management
C. Service asset and configuration management
D. Financial management for IT services
Answer: C
Q6. What is the CORRECT definition of service management?
A. A set of specialised assets for transitioning services into the live operational environment
B. A set of specialised organisational capabilities for delivering value to customers in the form of
services
C. A group of events that meet the demand from customers for services that they receive
D. A group of people that manages services to fulfil the needs of users and customers
Answer: B
Q7. Which service lifecycle stage supports the creation of a portfolio of quantified services?
A. Service strategy
B. Service design
C. Service level management
D. Service operation
Answer: A
Q8. What does the continual service improvement (CSI) approach enable a business to achieve?
A. It keeps the communication going within the business.
B. It helps the business in making decisions on improvement initiatives.
C. It helps the stakeholders understand their customers.
D. It dictates the way the business interacts with external suppliers.
Answer: C
Q9. How should entries in the CSI register be categorized?
A. Based on priority, urgency and impact to the business and to all its stakeholders
B. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
C. Based on IT service name, cost to the business and expected outcomes to the customer
D. Based on best improvement opportunities in the organization to achieve a competitive advantage
Answer: B
Q10. What does the term u201cWisdomu201d represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?
A. The complete collection of all data and data repositories in the organization
B. The knowledge to manage organization processes and people
C. The complete collection of all process management structures in the organization
D. The contextual awareness to provide strong common sense judgement
Answer: D
Q11. Which of the following are CORRECT Service Design Aspects?
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Answer: D
Q12. Remediation planning is a key part of which process?
A. Capacity management
B. Change management
C. Financial management for IT services
D. Availability management
Answer: B
Q13. Which one of the following is a correct definition of a supplier category?
A. Strategic - for suppliers of operational products or services
B. Tactical - for relationships involving significant commercial activity and business interaction
C. Operational u2013 for suppliers providing low value and/or readily available products and services
D. Commodity u2013 for significant partnering relationships that involve senior managers
Answer: C
100% Up to the minute EXIN,Inc ITILFND Questions & Answers shared by Surepassexam, Get HERE: https://www.surepassexam.com/ITILFND-exam-dumps.html (New Q&As)