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NEW QUESTION 1
A company uses Dynamic 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct select is worth one point.
- A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
- B. Create surveys in Dynamics 365 Marketing by using Questionnaire.
- C. Use Forms Pro to compile results from the existing third-party app.
- D. Use Power Automate to automatically send Forms Pro surveys.
Answer: CD
NEW QUESTION 2
A company uses Dynamics 365 Finance and Dynamic 365 Chain Management. The company is transitioning from a traditional discrete manufacturing shop floor layout to a lean manufacturing layout with work cells and inventory stores.
The company must be able to try out various configuration of existing equipment to maximize product and efficiently use all of the space within the existing plant without disrupting production.
You need to recommend a solution. What should you recommend?
- A. Power Virtual Agents
- B. Guides
- C. Layout
- D. Remote Assist
Answer: C
NEW QUESTION 3
A customer needs a cost-effective sales solution that can display current news about a lead or an account. You recommend Microsoft Relationship Sales.
Which two products are includes in Microsoft Relationship Sales? Each correct answer presents part of the solution.
NOTE. Each correct selection is worth one point.
- A. Dynamics 365 Sales Enterprise
- B. Dynamics 365 Customer Insights
- C. Dynamics 365 Sales Insights
- D. Dynamics Sales navigator
Answer: AD
NEW QUESTION 4
A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company.
What should you recommend?
- A. Dynamics 365 Sales
- B. Dynamics 365 Customer insights
- C. Dynamics 365 Marketing
- D. Dynamics 365 Human Resources
Answer: A
NEW QUESTION 5
There are complex services being used with your Dynamics 365 instance in which you can own and manage the software applications as well as the data hosted in Azure.
You need to determined which type of cloud service model is being by your organization. Which cloud service model is being used?
- A. Platform as a service (PaaS)
- B. Infrastructure as a service (IaaS)
- C. Software as a service (SaaS)
Answer: A
NEW QUESTION 6
A company uses Microsoft Exchange online.
Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales. Which three components are synchronized between Dynamics 365 Sales and Outlook?
NOTE: Each correct selection is worth one point.
- A. Tasks
- B. Appointments
- C. Phone calls
- D. Contacts
- E. Accounts
Answer: ABD
NEW QUESTION 7
A customer wants to implement Dynamics 365 Talent to manage employee benefits. The company needs to know if Dynamics 365 Talent will meet their other personnel needs.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 8
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a customized app that allows sales team members to enter data for customers, leads, and opportunities.
Sales team members must be able to enter the information from desktops, laptop, tablets, and mobile devices. All salespeople need access to the same forms, views and reports.
What is the minimum number of power Apps apps that you must create?
- A. 1
- B. 2
- C. 3
- D. 4
Answer: A
NEW QUESTION 9
A Company uses Dynamic 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plats has been trying to help diagnose he problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?
- A. Power Virtual Agents
- B. Layout
- C. Remote Assist
Answer: C
NEW QUESTION 10
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 11
A manufacturing of individual machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while work on the machines. Which technology should you recommend?
- A. Virtual reality
- B. Mixed reality
- C. Artificial intelligence
- D. Augmented reality
Answer: B
NEW QUESTION 12
A customer is investigating the insight capabilities of Dynamics 365. Match each app to its goal.
Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right. Each app may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 13
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily. You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, more the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a business trigger.
NEW QUESTION 14
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses. Which tool should you use?
- A. Microsoft forms Pro
- B. Management Reporter
- C. Power B1
- D. Power Automate
Answer: C
Explanation:
Power BI is a power analytics tool that allows us to visualize data. We can create reports in Power BI using Dynamics 365 data.
NEW QUESTION 15
A company uses one system for sales and one system for order management. When quotes are accepted in the sales system, the customer and order are reentered into the order management system.
What is a benefit of using the Common Data Model, and who can manage the model? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 16
A company uses dynamic 365 Supply Chain Management.
The company hires seasonal workers during peak summer months. The workers must quickly learn to operate manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.
What should you recommend?
- A. Remote Assist
- B. Layout
- C. Guides
Answer: A
NEW QUESTION 17
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 18
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation: 
NEW QUESTION 19
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.
- A. Mastered
- B. Not Mastered
Answer: A
Explanation:
Box 1: Yes
Key features include:
Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.
Box 2: No
Field Service Mobile lets you work online or offline. Online mode requires an Internet connection; offline mode does not.
Box 3: Yes
Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality in Dynamics 365 Customer Service.
NEW QUESTION 20
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