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Q1. You use the interactive service hub for knowledge articles.You need to identify which information can be gathered from the Analytics tab of a knowledge article.What should you identify?A. the cases that use the article and the number of views per caseB. the customer service representatives who viewed the article and the number of views per caseC. a helpfulness rating for the article and the c
Q1. You complete work on a case. The case has several activities, some of which are open and some of which are complete. You need to identify what will occur when you attempt to resolve the case. What should you identify?A. You will be able to resolve the case. All open activities will remain open.B. You will be able to resolve the case. All open activities will be completed.C. You will be preven