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New Microsoft MB2-877 Exam Dumps Collection (Question 2 - Question 11)
New Questions 2
rvice technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?
A. Warehouse
B. Customer Assets
C. Custom Entities
D. Product Inventory
Answer: D
New Questions 3
rvice technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.
Which set of entities should you use?
A. case and activities
B. case and service tasks
C. work order and activities
D. work order and service tasks
Answer: D
New Questions 4
You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.
How should you configure the products?
A. On the Work Order Type record, set the value of Product to Customer Asset to Yes.
B. On the Incident Type record, set the value of Product to Customer Asset to Yes.
C. On the Product record, set the value of Convert to Customer Asset to Yes.
D. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets
New Questions 5
ich three pricing features are only associated with services? Each correct answer presents a complete solution.
A. Flat Fee
B. Percent Markup u2013 Current Cost
C. Minimum Charge Amount
D. Percent of List
E. Minimum Charge Duration
Answer: A,C,E
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- price-list
New Questions 6
u are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customeru2021s preferences?
A. agreement
B. resource
C. booking setup
D. account
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
New Questions 7
field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?
A. From the schedule board, right-click the scheduled work order and select Get Driving Directions.
B. On the work order form ribbon, click Get Driving Directions.
C. From the schedule board, click Actions and select Get Driving Directions.
D. Select a work order from any view. On the ribbon, click Get Driving Directions.
Answer: C
New Questions 8
r which two purposes can you use purchase orders in Microsoft Dynamics 365 Field Service? Each correct answer presents a complete solution.
A. Add inventory to a warehouse.
B. Add or subtract inventory to or from a warehouse.
C. Transfer a product from a warehouse to a truck.
D. Purchase products to sell to a customer.
Answer: A,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- purchase-order
New Questions 9
u create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.
What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
D. Enable the custom entity for scheduling using universal scheduling.
Answer: D
New Questions 10
company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Create an enterprise agreement with Microsoft Bing maps.
B. Geocode the service activity.
C. Configure a radius constraint for work orders.
D. Set up an account record for the company with a valid address.
E. Enable the map feature.
Answer: A,B,E
New Questions 11
u use the mobile application to make updates to an existing Field Service project. You need to publish the changes.
What should you do?
A. Deactivate the project, publish, and then reactivate the project.
B. Publish to a higher version.
C. Publish to the existing version.
D. Clone the project and publish the clone to a higher version.
Answer: C
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