MS-740 Exam - Troubleshooting Microsoft Teams

NEW QUESTION 1
An organization's users work with third-party apps in Microsoft Teams.
New employees are not able to find and install third-party apps.
You need to resolve the issue.
What should you do?

• A. In the Org-wide app settings section of the Teams admin center, enable Allow third-party apps.
• B. Assign an app permission policy that allows third-party apps.
• C. In the Org-wide app settings section of the Teams admin center, enable Allow interaction with custom apps.

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies

NEW QUESTION 2
You are managing a Microsoft Teams environment for a company. You are setting up direct routing on a partner-hosted session border controller (SBC).
The SIP proxy does not receive SIP options from the SBC.
You need to resolve the issue.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Ensure that the Secure Real-Time Transport Protocol (SRTP) is enabled.
• B. Replace the partner-hosted SBC with a self-deployed SBC.
• C. Ensure that the SBC certificate is from a trusted Certificate Authority (CA).
• D. Modify the FQDN in the SIP profile to match the SBC certificate.

Answer: CD

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues

NEW QUESTION 3
You need to resolve the emergency address issue.
What should you do?

• A. Add only the IPv6 public relay IP address to the trusted IP address list for the tenant.
• B. Add only the IPv4 public relay IP address to the trusted IP address list for the tenant.
• C. Add the IPv4 and IPv6 public relay addresses to the trusted IP address list for the tenant.
• D. Route HTTPS traffic to Microsoft Teams by using a proxy and the proxy IP address.

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling

NEW QUESTION 4
You need to troubleshoot the Microsoft Teams performance. To answer select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 5
You need to configure the Microsoft Teams environment for guest users.
Which actions are required? To answer, drag the appropriate required options to the correct actions. Each required option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 6
You are an administrator in an organization. You share files in chats with other users. The users report that they are unable to access the files. Users see an error message as shown in the image:

You need to resolve the issue by updating the OneDrive for Business settings for the users. You navigate to the settings page for the Team's SharePoint site collection.
What should you do?

• A. Enable Limited-access user permission lockdown mode.
• B. Enable document sets.
• C. Disable Limited-access user permission lockdown mode.
• D. Disable site policy.

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business

NEW QUESTION 7
A company has Microsoft 365 E5 licenses.
Users report that they cannot access the Power BI app within the Teams app.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. In the Teams app store, confirm that the Power Bl app is not blocked.
• B. Add Power Bl to the custom apps Allowed list.
• C. Ensure that the assigned app setup policy is assigned to the users.
• D. Disable the Conditional Access policy to limit Power Bl access in Teams.
• E. Assign an app permission policy to user
• F. Ensure that the policy does not block Power Bl.

Answer: ACE

Explanation:
Reference:
https://powerbi.microsoft.com/en-us/blog/guide-to-enabling-your-organization-to-use-power-bi-in-microsoft-teams/

NEW QUESTION 8
A company has a Microsoft Teams environment. The sales department and the support department set up teams with standard channels.
Users from the sales department report that the Files tab in one of the channels is not accessible.
The following message displays:
Item might not exist or is no longer available.
You need to identify and resolve the issue.
What should you do?

• A. Revert the renamed folder to the original channel folder name.
• B. Recover all the deleted items from the recycle bin of the corresponding Teams site.
• C. Create a separate document library with the same name as the channel.

Answer: A

NEW QUESTION 9
DRAG DROP
You manage the Microsoft Teams environment for a tenant.
Users report authentication issues. In the Azure AD admin center, you view many sign in error codes.
You need to manually reset Seamless Single Sign-on (SSO).
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 10
An administrator for a tenant in Australia assigns direct routing numbers to cloud auto-attendants (AA).
Whenever a call is received by an AA, there is a delay of more than 10 seconds before the welcome message plays.
You need to review the SBC logs to determine the cause of the delay.
Which log entry identifies the cause of the delay?

• A. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.1
• B. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASEA.2
• C. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.USEA.1
• D. SERVER: Microsoft.PSTNHub.SIPProxy v.2019.4.24.4 i.ASSE.1

Answer: B

NEW QUESTION 11
An organization has E5 licenses without audio conferencing.
When a user sends a chat message from the Microsoft Teams desktop app the messages are not delivered to recipients. When the user sends a chat message by using the Teams mobile app the messages are delivered.
You need to resolve the issue.
Which three actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Clear the Teams app local cache and the Windows credentials cache.
• B. Deactivate and reactivate the user's Teams license.
• C. Update the Teams desktop app to the latest version.
• D. Sign out of Teams and the sign back in to Teams.

Answer: ACD

NEW QUESTION 12
You need to resolve the issue for the legal department employees.
What should you do?

• A. Grant the org-wide Teams Member group permissions to the parent site of the Team.
• B. Set external sharing to Anyone.
• C. Set external sharing to Only people in your organization
• D. Grant the org-wide Teams Member group unique permission to the document library.

Answer: D

NEW QUESTION 13
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A prepaway company has a Microsoft 365 subscription.
The company has a main office in one region. The company opens a new office in another region. You must relocate 400 users to the new office.
Solution: Add an emergency address and then modify the outbound calling settings for each user.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user

NEW QUESTION 14
DRAG DROP -
A company uses Microsoft Teams. You delete a user.
You suspect that the deleted user is listed as the owner of a team. You attempt to connect to the Teams PowerShell module to investigate the issue. The following message appears:
Connect-MicrosoftTeam : The term 'Connect-MicrosoftTeam' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
You need to resolve the error and confirm whether the deleted user is still owner of the team.
Which four PowerShell commands should you use to develop the solution? To answer, move the appropriate commands from the list of commands to the answer area and arrange them in the correct order.

• A. Yes
• B. Not Mastered

Answer: A

NEW QUESTION 15
A company has Microsoft 365 E5 licenses. The company uses phone numbers that are provided by Microsoft.
An auto attendant is not able to forward calls to external numbers.
What should you do?

• A. Assign a new auto-attendant number.
• B. Purchase and assign an international calling plan to the associated resource account.
• C. Assign a phone system license to the associated resource account.
• D. Configure external sharing settings from Azure Active Directory.

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues

NEW QUESTION 16
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