OmniStudio-Consultant Exam - Salesforce Certified OmniStudio Consultant Exam (SU21)

NEW QUESTION 1
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

• A. Pass the process type as an input parameter.
• B. Add more conditional views to branch the OmniScript into logical sections.
• C. Add more Step elements to create shorter pages.
• D. Create a specific OmniScript for each business process.

Answer: B

NEW QUESTION 2
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?

• A. Streaming API
• B. DataRaptor Extract
• C. REST
• D. Integration Procedure

Answer: D

NEW QUESTION 3
which of the following are Integration Procedure Actions?

• A. Email
• B. OmniScript
• C. PDF
• D. TypeAhead

Answer: A

NEW QUESTION 4
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?

• A. DataRaptor Transform with an interface Map
• B. Aggregation Steps in a Calculation Procedure
• C. Class-based Calculation Procedure
• D. Grouped Calculation Matrix

Answer: D

NEW QUESTION 5
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
• Step 1: account name and legal number
• Step 2: billing cycle and monthly due date
• Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

• A. Create a reusable OmniScript for this process
• B. Use a single DataRaptor to save the information
• C. Combine the three steps into one step
• D. Configure the save for later property

Answer: BC

NEW QUESTION 6
A business has a requirement to display an account and all of the associated contacts on a page. The number contacts will vary for each account. For each contact, the page should display first name, last name, email, at phone number with options to edit the contact information or send a message. The primary contact for an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these requirements? Choose 2 answers

• A. Datatable
• B. Flyouts
• C. States
• D. Repeat Block

Answer: AC

NEW QUESTION 7
A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:
• DataRaptor Extract Action
• HTTP Action
• DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing time?

• A. Combine these actions into an Integration Procedure
• B. Change DataRaptors to extract single objects
• C. Add conditional views to the OmniScript
• D. Add reusable OmniScripts for each step

Answer: A

NEW QUESTION 8
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance. How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement? Choose 2 answers

• A. Use flyouts
• B. Use card states
• C. Enable the Responsive property
• D. Customize the styling

Answer: AC

NEW QUESTION 9
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?

Choose 3 answers

• A. Verify a transaction
• B. Request higher limit
• C. View credit score history
• D. View statements
• E. Make a payment

Answer: CDE

NEW QUESTION 10
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?

• A. Enable the Responsive feature on the Product Name and Model field elements
• B. Enable the Mobile-First feature in FlexCard settings
• C. Create two states, one for mobile devices and another for non-mobile devices
• D. Create two FlexCards, one for mobile devices and another for non-mobile devices

Answer: A

NEW QUESTION 11
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
• Enter the company's website
• Enter the account phone number
• Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution? Choose 3 answers

• A. Number
• B. Text Area
• C. Telephone
• D. Line Break
• E. Text

Answer: CDE

NEW QUESTION 12
A business has the following requirements:
• To display cases for an account
• The user should see all of the cases on the canvas
• The user should be able to create a new case from the canvas The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new case from the canvas?

• A. Active Card State
• B. Blank Card State
• C. Edit Mode State
• D. New Card State

Answer: A

NEW QUESTION 13
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers

• A. OmniScript
• B. Custom Styles
• C. OmnlOut
• D. Newport Design System
• E. FlexCards

Answer: ABD

NEW QUESTION 14
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

• A. OmniStudio Action
• B. Calculation Procedure
• C. Calculation Matrix
• D. DataRaptor Transform

Answer: BC

NEW QUESTION 15
A business wants to display customer 360° information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

• A. Omniscript
• B. Lightning web components
• C. Visualforce Page
• D. FlexCards

Answer: B

NEW QUESTION 16
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul…. After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers

• A. DataRaptor Extract Action
• B. Email Action
• C. DataRaptor Post Action
• D. Messaging Element
• E. Calculation Action

Answer: ABE

NEW QUESTION 17
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption?
Choose 3 answers

• A. Prefill data for users when possible
• B. Replicate existing processes as-is
• C. Provide keystroke commands for data entry
• D. Divide complex processes into sections
• E. Provide user help text

Answer: ADE

NEW QUESTION 18
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers

• A. HTTP
• B. Response
• C. DataRaptor Post
• D. DataRaptor Extract

Answer: CD

NEW QUESTION 19
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend? Choose 2 answers

• A. Datatable
• B. Remote Action
• C. Response Action
• D. Edit Block

Answer: CD

NEW QUESTION 20
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