Q1. CORRECT TEXT
If the Marketingteamwantto track transactions related to a new product launch, what is the best way to do this?
Answer: Create a workflow that sends an email each time an opportunity iscreatedthat is associated with that product.
Q2. What does Salesforce usability mean?
A. How many users log on toSalesforce on a daily basis
B. What is the ratio of Salesforce usersto the amount of sales
C. How satisfied Salesforce users are with the application
D. How easily can customers achieve their goals usingSalesforce
Answer: D
Q3. CORRECT TEXT
You have 20,000 leads you want to add to Salesforce. What is the best tool to use?
Answer: Import Wizard.
Q4. Territory mgt is enabled. Users should be able to track account plans for each account they have access to
A. Create lookup relationship account -> account plan
B. Create master detail relationship account -> account plan
C. Review territory mananagement settings
D. Validation rule
Answer: B
Q5. Which of the following stage should be matched with the Forecast Category "Best Case"?
A. Early pipeline stages
B. Mid pipeline
C. Latepipeline stages
D. Closed and Won
E. Closed and Lost
Answer: B
Q6. What is clean data?
A. Data that is trusted by the user
B. Data thatis freshly entered
C. Data that is used by a single role
D. Data thatis entered by an admin
E. Data that is independent of other data
Answer: A
Q7. Which of the following describes the Forecast Category field?
A. Identifies where a deal is in relation to actually being closed.
B. Determines the row in your Forecast where the amount will be aggregated.
C. The numeric prediction that the revenue from an opportunitywill be realized.
Answer: B
Q8. Forecast Category "Pipeline" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: D
Q9. Which of the following is a typical challenge for a sales organization? (Select all that apply)
A. Optimizing lead management
B. Drivingmore business
C. Improving sales rep productivity
D. Complete visibility
E. Poor customer satisfaction
Answer: ACD
Q10. CORRECT TEXT
When using Social Contacts, what determines the amount of information a Salesforce user sees when viewing a social network profile for a contact?
Answer: 1. The user's social network connection to the contact
2. The contact's social network privacy settings