Q1. CORRECT TEXT
What is the difference between Salesforce for Outlook and Connectfor Outlook?
Answer: Salesforce for Outlook is a Microsoft Outlook integration applicationthat lets you log emails in Salesforce. You can sync contacts, events, and tasks between Outlook and Salesforce. Settings are stored inconfigurations in Salesforce. Force.com Connect for Microsoft Outlook is an add-in that allows you to interact with Salesforce from Outlook. Connect for Outlook adds buttons and options to your Outlookuser interface.
Q2. Forecast Category "Commit" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: B
Q3. How can end users work with Salesforce for Outlook? (Select all that apply)
A. Define Outlook configurations
B. Assign configurations tootheir users with their profile
C. Install Salesforce forOutlook
D. Select Outlook sync folders
Answer: CD
Q4. How many reports should you design for optimal usability?
A. Five to seven reports per role
B. As many as needed per role, without overwhelming users
C. The more the better, as long as you are using a clear naming convention
D. Up to 10 reports per role
Answer: B
Q5. CORRECT TEXT
Sales reps shouldn’t be able to edit certain opportunity fields afterclosed/won stage (fields reserved for sales ops).
A. Validation rule
B. Workflow rule
C. Modify all data privilege -> Sales Ops
D. Field level security
Answer: A
Q6. CORRECT TEXT
Can you delete a content file that is associated with a content delivery?
Answer: No. You must delete the content delivery first. Deleting the contentdelivery will delete the content.
Q7. CORRECT TEXT
What permission is required to enable the loading of leads?
Answer: Marketing Users can import leads and use the campaign import wizards if they also have the Marketing User profile (or the “Import Leads” permission and “Edit” on campaigns).
Q8. Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?
A. Org-wide defaults
B. User record
C. Profile
D. Sharing Rules
Answer: B
Q9. CORRECT TEXT
We deal with a very large volume of merchants that fall under partner accounts. We need a way to easily track renewals for these accounts. The volume is too high to manually create renewal opportunities for each account. Is there a way to automate this?
Answer: Using APEX trigger you can develop logic and create renewal opp every time when current opp is closed. This will give you great forecast of upcoming revenue and have renewal deals ready to go.
Q10. A sales rep can create a quote from:
A. An Account and its Opportunities
B. An Opportunity and its Products
C. A Product and its PriceBook
D. A Contact and its Assets
Answer: B