Q1. CORRECT TEXT
What is a benefit ofstandardizingOpportunity Naming?
Answer: It will assist in improving data quality.
Q2. Your commit summary says you can bring in $1,000 this period butyou've just gotten a verbal approval on a deal for $500 from a CEO. What should you do?
A. Nothing. It's ok if the forecast is inaccurate
B. Override the opportunity and move the stage to commit, making the forecast more realistic
C. Override the forecast summary for your commit
Answer: B
Q3. CORRECT TEXT
Sales Methodology means an industry recognized standard sales process?
Answer: False - Sales Methodology is what works for yourorganizationtools such as MillerHeismanleverage learning in this area.
Q4. Planning an implementation – what should be included in end user support plan – choose 2 answers:
A. Meeting schedule to review openissues
B. Process for users to report issues
C. Communication to customers about potential issues
D. 24x7 IT support
Answer: AB
Q5. Which pair of reports is best associated with the business driver "Improve Sales Rep productivity" ?
A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
B. "Stage Duration Age"and "Forecast by Sales Rep"
C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
Answer: A
Q6. Standard fiscal years must start on January 1st.
A. True
B. False
Answer: B
Q7. CORRECT TEXT
What are 5 key ways to measure user adoption?
Answer: 1. Track how often users access new features
2. Spot-check data
3. Relate usage to financial calendar
4. Measure how fresh data is
5. Utilizethe adoption dashboard to review user logins, call activity anddata quality.
Q8. CORRECT TEXT
As administrator you want to ensure that only certain users can modify a specified field. What is the best way to do this?
Answer: Use field level security and make the field read only (or hidden) foryour selected user or group of users.
Q9. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
A. Route cases toagents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update the case status field values.
E. Monitor service level agreements (SLAs) and notify customers.
Answer: ACE
Q10. CORRECT TEXT
Explain a sales territory?
Answer: An account sharing system that grants access based on characteristics of accounts.