Q1. CORRECT TEXT
What type of reports are useful if anorganizationwants to 'Managethe Funnel'?
Answer: 1. Stage Duration Age
2. Forecast by Sales Rep
Q2. Which method can be used to improve agent retention? Choose 2 answers:
A. Mix telephony interactions with email and chat
B. Extendbenefits to part-time agents
C. Provide additional training on tools and process
D. Allow shift trading between agents
Answer: BD
Q3. CORRECT TEXT
Will Sidebar Search or Advanced Search find information in Chatterfeeds?
Answer: No. Only Global Search will find information in feeds.
Q4. Match the following loading option to the description of when to useit. "Force.com Data Loader"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bobwants to load a single account record.
E. Berta wants to keep a separate system as her "system of record"
Answer: C
Q5. CORRECT TEXT
What is Salesforce to Salesforce?
Answer: Salesforce to Salesforce is a mechanism for connecting two separate orgs (same or different companies) and enabling the sharing of leads, opportunities, contact, task, product, case attachments or datastored in custom objects with partners that use Salesforce in real time.
Q6. CORRECT TEXT
What can a user with a Chatter Free profile do?
Answer: The user can only log in to Chatter. They can access all standard Chatter people, profiles, groups, and files.
Q7. What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)
A. Website integration: Lack of website integration, which delays entry of leads into CRM
B. Email Marketing: Difficult to track and report on effectiveness of emails that were sent
C. Search Marketing: No reportable relationship between search words and closed sales
D. Reporting: Must createreports manually, which slows down lead generation
E. Campaign M
Answer: ABCE
Q8. CORRECT TEXT
What are the differences between account teams and sales teams?
Answer: An account team is a team of users that work together on an account. Sales teams work together on opportunities, An Account team may include an executive sponsor, dedicated support representative,andproject manager.
Q9. CORRECT TEXT
Where multiple currencies are enabled, how is theuser’spersonal currency amount displayed?
Answer: In parentheses.
Q10. CORRECT TEXT
What are two ways you can change grouping of data in a report?
Answer: 1. Use the 'Summarizesinformation by' in Report Options on the report page
2. Click the 'Customize' button on the Report page and select the 'Group by this Field' option