Q1. CORRECT TEXT
Can you capture currency amount information through web to leador web to case?
Answer: Yes. Add the Lead Currency or Case Currency fields when generating the HTML form. This will ensure the currency amount is capturedand not converted to the corporate currency.
Q2. You are setting up security for your client, UCI. UCI has a collaborative sales model and want to make sure all team members work together to meet the customer needs. They are likely to require an open sharing model that will allow them to cross- and up-sell opportunities.
A. True
B. False
Answer: A
Q3. Match the following loading option to the description of when to useit. "Integration"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to loada single account record.
E. Berta wants to keep a separate systemas her "system of record"
Answer: E
Q4. CORRECT TEXT
How is a user granted authority to create campaigns?
Answer: An administrator must select the Marketing User checkbox on a user’s profile to designate that user as a Marketing User.
Q5. Which best describes the Salesforce Automation feature "Opportunity Teams" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
Answer: D
Q6. CORRECT TEXT
How are currencies shown in reports?
Answer: Amounts in reports are shown in their original currencies, but can be displayed in any active currency. You can change the currency used for report totals by selecting a currency from Show > Currencies. The default value for the drop-down is your personal currency. Forany amount, you can also choose to display the Converted column.
Q7. CORRECT TEXT
5 steps to running your campaigns in Salesforce CRM
Answer: 1. Plan campaigns
2. Create campaigns
3. Execute campaigns
4. Track responses
5. Measure campaigns
Q8. CORRECT TEXT
How is access to data controlled through reports?
Answer: The information you see in reports is the data that you can access.This includes records you own, records to which you have read or read/write access, records that have been shared with you, recordsowned by or shared with users in roles below you in the hierarchy,and records for which you have “Read” permissions.
Q9. CORRECT TEXT
How does territory management differ to role hierarchies?
Answer: Territories need to be enabled by Salesforce.com Territories determine forecast and forecast roll ups
A user can only have one role but can belong to multiple territories Belonging to a territory grants access regardless of ownership
Q10. What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)
A. Links may be confusing; use them sparingly
B. Including AppExchange mash-ups may slow down Sales Reps
C. Information should be entered only once
D. Finding information should only be a few clicks away
Answer: CD