Q1. You are an administrator for an organization that uses Microsoft Dynamics 365.
Your mobile users are often in areas where they do not have Internet access, but they still need to be able to access and edit records through the Dynamics 365 app for mobile phones.
What should you do?
A. Instruct users to view the needed records prior to entering an area with no Internet access so they can view them through the recent records cache.
B. Allow users to use Microsoft Dynamics 365 for Outlook, and instruct users on how to configure the offline filters.
C. Enable the enhanced offline experience in Settings > Mobile Offline in Microsoft Dynamics 365 and adjust the Organization data download filter on each of the needed entities.
D. In the entity settings under Outlook & Mobile, configure the Organization data download filter for each of the needed entities.
Answer: B
Q2. Which two versions of Microsoft Dynamics CRM require an upgrade in order to use the Dynamics 365 for phones app? Each correct answer presents a complete solution
A. Microsoft Dynamics CRM 2021 SP 1 Online
B. Microsoft Dynamics CRM 2021 On-Premises
C. CRM 2015 Update 1 On-Premises
D. Microsoft Dynamics CRM 2015 Online
Answer: C,D
Q3. Which three options are available for configuring Microsoft Dynamics 365 to work with Microsoft Exchange for sending outgoing emails? Each correct answer presents a complete solution.
A. folder-level tracking
B. Microsoft Dynamics 365 for Outlook
C. server-side synchronization
D. Email Router
E. forward mailbox
Answer: B,C,D
Explanation: https://www.microsoft.com/en-us/dynamics/crm-customer-center/system-settings-dialog-box-email-tab.aspx
Q4. You have Microsoft Dynamics 365 online and Microsoft SharePoint online configured for document management. Six months after going live, you decide that you need document storage on a new entity. You need to enable document management on the new entity in Microsoft Dynamics 365. Which two actions should you perform? Each correct answer presents part of the solution.
A. Configure document management on the entity.
B. Configure OneNote integration on the entity.
C. Enable document management settings for the entity.
D. Configure Notes (includes attachments) on the entity.
Answer: B,C
Q5. You are a deployment manager for Microsoft Dynamics 365.
Your company decides to implement Microsoft OneNote, and you need to integrate it to Microsoft Dynamics 365.
Which two steps should you take to perform this integration? Each correct answer presents part of the solution.
A. Turn on Microsoft OneNote integration.
B. Turn on Microsoft OneDrive for Business integration.
C. Turn on Microsoft Office 365 Groups integration.
D. Turn on server-based Microsoft SharePoint integration.
Answer: A,D
Q6. You are a system administrator using Microsoft Dynamics 365.
You have two production instances and four sandbox instances. A new update is coming out What is true about the updates?
A. Updates for the production and the sandbox instances are each managed separately.
B. Updates for the sandbox instances are managed separately. The production instances are managed together.
C. Updates for the production and the sandbox instances are all managed together.
D. Updates for the sandbox instances are managed together.
E. The production instances are managed separately.
Answer: B,C
Q7. You are a system administrator at Contoso. Inc.
You need to ensure that only system administrators and system customizers What is likely the cause of this issue?
A. Your instance is being upgraded.
B. Your storage limit was reached.
C. Your instance is in Administration mode.
D. Your instance has been reset
Answer: A
Q8. You are a system administrator responsible for maintaining Microsoft Dynamics 365 at your company.
Management wants a new application built that allows them to manage requests for vendors.
You need to use the app designer to build the new application on Microsoft Dynamics 365. What are three items that can be configured in the app designer? Each correct answer
presents a complete solution.
A. a site map for the new app
B. a business rule for the new app
C. a role to be used by the new app
D. a dashboard for the new app
E. a workflow for the new app
Answer: A,D,E
Q9. You are a systems support specialist for your company.
A sales manager is currently using a Windows 10 laptop. The sales manager finds that Microsoft Dynamics 365 does not work as expected when using Firefox.
What are two ways the sales manager can retain full functionality? Each correct answer presents a complete solution.
A. Instruct the user to use Microsoft Edge.
B. Upgrade Firefox to the latest public release.
C. Instruct the user to use Internet Explorer 10.
D. Download and install Safari on the laptop.
Answer: C,D
Q10. You are an administrator for multiple Microsoft Dynamics 365 instances.
The users who access multiple instances want the ability to take some of their data offline in order to work while traveling.
What should you do to implement this request?
A. Install Microsoft Dynamics 365 for Outlook and add all of the instances they use; only enable synchronization and offline data on the one instance where it is needed.
B. Install Microsoft Dynamics 365 for Outlook and add synchronization for the one instance they use the most and offline capabilities for all others.
C. Install Microsoft Dynamics 365 for Outlook and add all of the instances they use and enable synchronization for all of them; add offline capabilities for the one instance where it is needed.
D. Install Microsoft Dynamics 365 for Outlook and add synchronization and offline capabilities on all of the instances they use.
Answer: A