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Q1. An engineer receives an isolated report that the customer can make calls successfully from an IP phone to other IP phones, but receives an error recording when attempting to call someone over the PSTN. The user cannot recall the error recording to provide the specific error message. Which two steps should the network engineer take to begin troubleshooting? (Choose two.) A. Enable debug isdn
Q1. A user would like all calls to be forwarded to voice mail. The user's phone is not set up with a soft key for this feature. Which option accomplishes this configuration from within the Cisco Unified Communication Administrator Directory Number configuration page? A. Call Forward and Pickup Settings > Forward No Coverage External > Select voice mail check box B. Call Forward and Pi
Q1. Which protocol is used to monitor active voice call quality? A. RTCP B. RTP C. QoS D. STP E. SDP View AnswerAnswer: A Q2. An end user is unable to sign into Jabber. Assuming that network connectivity has been verified, which three settings for the end user should be checked? (Choose three.) A. Jabber Advanced Settings B. Cisco Unified Communications Manager Service Profile C. Cisc
Q1. Which two components are needed before a user can be assigned to a Presence node? (Choose two.) A. Cisco Unified Communications Service B. service profile C. phone button template D. mobility profile E. device profile View AnswerAnswer: A,B Q2. Which Cisco Unified Communications Manager plug in allows administrators to proactively monitor the overall health of their Cisco cluster? A
Q1. A network engineer receives a report about poor quality on an active call between the IP phone of user A over the WAN to the IP phone of user B. Using web access to the phone, the network engineer remotely checks call statistics such as jitter, network delay, and packet loss. Calculated packet loss is 3%, average jitter is 20 ms, network delay is 1 ms, and conceal seconds is 7. What is the m
Q1. A voice engineer configured a Cisco Unified Presence client for a new employee. The CSF device and user are associated, but the end user cannot make a call using Cisco Unified Personal Communicator softphone mode..Which configuration item should be checked next to identify the issue? A. Client service framework B. Common device configuration C. Calling search space D. Route pattern View
Q1. The IP phone of user A is registered with Cisco Unified Communications Manager subscriber1 while the IP phone of user B is registered with subscriber2. User A is speaking to user B on an active call. A junior network engineer mistakenly reboots subscriber1. What effect does this have on the call? A. User A can hear B, but B cannot hear A. B. User A cannot hear B, but B can hear A. C. This
Q1. A technician is preparing to activate the needed services in Cisco Unified Communications Manager to integrate with an IM and Presence server. Which four services must be enabled? (Choose four.) A. Cisco TFTP B. Cisco AXL Web Service C. Cisco CTI Manager D. Cisco Messaging Interface E. Cisco Intercluster Lookup Service F. Cisco Extended Functions G. Cisco Unified Communications Manager
Q1. Which server does Cisco recommend that you configure before a CUCM backup? A. SFTP B. FTP C. SNMP D. TFTP View AnswerAnswer: A Q2. An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager. How should the engineer ins
Q1. Which three choices are functions or features of Cisco Unity Connection? (Choose three.) A. video-enabled messaging through converged networks B. text-to-speech, which allows access to Exchange emails from a telephone C. voice-enabled message navigation D. voice-enabled dialing to external users E. automated attendant capabilities F. automated call rerouting to agents through round robi
Q1. Which navigation pane should be selected to view the CDR statistics? A. Cisco Unified Serviceability B. Cisco Unified CM Administration C. Cisco Unified Reporting D. Cisco Unified OS Administration View AnswerAnswer: A Q2. A user wants their name to show on their phone instead of their directory number. Which configuration item allows an administrator to do this? A. Line Text Label
Q1. An administrator group is looking to on-board multiple users with Cisco Unified Communications Manager at one time. Which option should be used? A. Bulk Administration Tool B. Product Upgrade Tool C. Command Lookup Tool D. Cisco Unified Communications Manager User Options Page E. Cisco Upload Tool View AnswerAnswer: A Q2. Which describes how to provide a third directory number button